Your computer does not recognize the camera.

  • When the battery level is low, charge the camera.
  • Turn on the camera and connect to a computer.
  • Use the micro USB cable (supplied).
  • Disconnect the micro USB cable (supplied) from both the computer and the camera, and connect it again firmly.
  • Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.
  • Connect the camera directly to your computer without passing through a USB hub or other device.