Your Walkman is not recognized by Media Go.
- Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it.
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The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched.
- If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again via USB.