There is no sound.
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Check whether the volume level is set to zero.
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Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are not connected properly. Insert the plug until it clicks into place.
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If the plug is dirty, wipe it clean with a soft dry cloth.
- If the problem persists after performing the remedies above, use a pen or paper clip, etc. to press the RESET button and reset your Walkman.