Getting Started
What can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
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Find the symptoms of the issue in this manual, and try any corrective actions listed.
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Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery. [Details]
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Press the RESET button with a pen or a paper clip, etc.
When you reset your Walkman, please make sure of the following.
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Your Walkman is not connected to your computer.
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Your Walkman is not playing back music.
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Check information on the issue in the Help of the individual software.
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Look up information on the issue on one of the customer support web sites. [Details]
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If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Hint
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No data will be deleted by resetting your Walkman.
