Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
Q&A
Operation
- Your Walkman does not operate or the power does not turn on.
- Your Walkman does not work properly.
- Your Walkman power turns off or on automatically.
- You want your Walkman screen to stay on longer before it turns off automatically.
- The date and time have been reset.
- A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
- The earbuds supplied with the headphones are missing.
- You want to back up the content such as music stored on your Walkman.
- You want to find the product name (model name) of your Walkman.
- An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
- There is no sound.
- Content such as music suddenly stops during playback.
- Noise is generated.
- Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
- Sound can only be heard from one side of the headphones.
- Sound is interrupted or skips.
- Sound is interrupted between songs.
Power
- You cannot charge your Walkman.
- How long is the life of the built-in rechargeable battery?
- The rechargeable battery needs to be replaced.
- The battery life is short.
- How long is the standard battery duration?
- How long does it take to charge the battery?
- The battery runs out fast when you turn on the battery care mode.
Connection to a Computer
- The computer does not recognize your Walkman.
- The computer does not recognize a microSD card inserted in your Walkman.
- Even if you use “Safely Remove Hardware” on the computer, [Connected USB (Storage in use: system storage)] or [Connected USB (Storage in use: SD card)] remains displayed on your Walkman screen.
- You cannot install software to your computer.
- The progress bar on the install screen does not proceed while installing the software.
- Your Walkman is not recognized by Media Go.
- Content such as music cannot be transferred from the computer to your Walkman.
Displaying/Playing/Deleting Content
- You cannot play content such as music transferred to your Walkman.
- Songs are not played back in the expected order.
- Content such as music suddenly stops during playback.
- Playback progresses to the next album when repeat playback is set.
- Songs are only played within a limited range such as within one album.
- You cannot stop playback.
- Songs are not displayed in the order they were transferred in.
- Sound is interrupted between songs.
- The content such as music is displayed repeatedly.
- The same song is displayed repeatedly in an album.
- Thumbnails such as cover art are not displayed.
- Lyrics are not displayed.
- [ □ ] is displayed in the screen.
- [Unknown] is displayed for the album name or artist name.
- You cannot delete content such as music using the Walkman functions.
- You cannot find your desired channel.
- [Morning] is always displayed for the time-based channel.
- Unsuitable songs for selected time-based channels are played.
Bluetooth
- Pairing cannot be done.
- You cannot connect via the Bluetooth function.
- The screen to enter the passkey appears when pairing with a Bluetooth device.
- You cannot hear sound from the Bluetooth audio device.
- You cannot operate your Walkman from a Bluetooth audio device.
- Sound skips or noise is generated during a Bluetooth connection.
- Sound effects do not seem to have any effect when listening to sound via a Bluetooth audio device.
- You cannot display or delete content such as music received using the Bluetooth function.
- The cover art of a song received using the Bluetooth function is not displayed.
NFC
Noise Canceling
- The noise canceling function is not effective.
- You want to use the noise canceling function with headphones other than noise canceling headphones compatible with your Walkman.
microSD Card
- Your Walkman does not recognize a microSD card that is inserted.
- The computer does not recognize a microSD card inserted in your Walkman.