VAIO User Guide SVE1411/SVE1511/SVE1711 Series

FAQ

What should I do if my VAIO computer becomes unstable (Windows starts)?

  • Try the suggestions below:

  • Start VAIO Care to search for a solution. [Details]

  • Restore computer system files. [Details]
    Use the restore point that you created before your VAIO computer becomes unstable.

  • Uninstall software or a software driver if your VAIO computer has become unstable after you installed the software or the software driver.

  • Reinstall the preinstalled software or software drivers on your VAIO computer if such software or software drivers have not been working properly. [Details]

  • Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information.

  • If the problem persists, follow the instructions in Recovering from the Recovery Area to recover your VAIO computer. [Details]

  • If you have not yet created Recovery Media, create the Recovery Media. [Details]

  • Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows Help and Support for more information.

Note
  • Recovering your VAIO computer will delete all the data on the built-in storage device.