VAIO User Guide


About Online Support Website

The online support website provides information concerning your VAIO computer, as well as a selection of frequently asked questions.

Sony online support website

  • If you experience any problem or have a technical question about your VAIO computer, launch VAIO Care first, which offers you various options to help you solve the problem.[Details]

  • When you contact VAIO support, you may be asked for the serial number and the model number of your VAIO computer. The serial number is a 15-digit number that can be found:

  • in the VAIO Care window;

  • on the bottom, on the back panel of the computer, inside the back panel or inside the battery compartment;

  • on the original VAIO box.

    The model number is located at the lower right corner of the display on the VAIO computer.

Other websites

You can also find useful information at the following Web sites.

Sony products

Operating system online support website

For Microsoft Windows operating system support, visit the Microsoft customer support site.

In Store Service & Support (available in USA only)

Make an appointment with a Sony certified technician at a U.S. Sony Store and get personalized service and support for your VAIO computer. Sony Technicians can assist with the setup of your new VAIO computer, system optimization, data rescue, and any repair service you might need.

Sony Community

Visit our community support site to ask for help and share your knowledge.

Environmental sustainability

For Sony’s environmental initiatives and recycling of your products, visit our sustainability site.
  • You can find a link to register your computer online in VAIO Care. [Details]

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