When do I have to perform recovery or refresh?

• If your VAIO computer has become unstable

• If your VAIO computer has been infected with a computer virus

• If your VAIO computer is experiencing problems which cannot be solved through troubleshooting

• If you have formatted the C: drive by mistake

Which apps should I use to recover or refresh my VAIO computer or create Recovery Media?

Use the following apps.

VAIO Care

• Creating Recovery Media

• Checking your computer hardware

VAIO Care (Rescue Mode): VAIO recovery solutions

• Recovering your VAIO computer

• Rescuing (backing up) your data

• Erasing all the data on your built-in storage device

Windows Recovery Environment (Windows RE)

• Refresh

Hint

• Refer to the help file included with VAIO Care and VAIO Care (Rescue Mode): VAIO recovery solutions for more information.

• You can also recover your VAIO computer from Windows Recovery Environment (Windows RE).

What is a recovery area?

The recovery area on the built-in storage device contains data for system and app recovery. Typically, you cannot modify or delete data in this area, however, there are commercially available apps designed for this purpose.

Why do I have to create Recovery Media?

Recovery Media are used to restore your VAIO computer back to its original factory condition. If Windows does not start and you have deleted the recovery area, you will need the Recovery Media to perform recovery.

Create the Recovery Media immediately after the computer is ready for use.