VAIO User Guide VPCJ22 Series

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Troubleshooting
How to Use

Welcome

Congratulations on the purchase of this VAIO(R) computer.
This User Guide - Introduction Version provides you with limited information about your VAIO computer. To update this file to the complete version of the User Guide, see Updating the User Guide to the Latest Version [Details] for more information.

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Updating the User Guide to the Latest Version

The complete version of the User Guide is available online. Update this User Guide - Introduction Version to the complete version so that you can access it anytime even if you are offline.
With the complete version of the User Guide you can view information about:

  • Parts description

  • Feature and operating instructions

  • Precautions

  • Troubleshooting information

Note

  • You will need to connect your VAIO computer to the Internet before updating to the complete version of the User Guide. See Connecting to the Internet [Details] for more information on connecting the computer to the Internet.

To get the complete version of the User Guide

By updating this User Guide - Introduction Version, you can get the complete version of the User Guide with detailed information on your VAIO computer.

  1. Connect your VAIO computer to the Internet.

  1. Close this window, and then click (Start), All Programs, and VAIO Manual again.

  1. A window prompting you to update the manual appears. Follow the on-screen instructions.

This file will automatically update to the complete version of the User Guide.
Hint

  • It may take some time to complete the update.

  • If the window prompting you to update the User Guide does not appear, make sure your VAIO computer is connected to the Internet and repeat the above steps. If the update window still does not appear, launch VAIO Update so you can find and download the User Guide manually. See Updating Your VAIO Computer [Details] for more information on VAIO Update.

To view help files for Windows OS and software operations

When you have trouble operating your VAIO computer, try referring to Windows Help and Support or help files included with your applications.
To access Windows Help and Support, click (Start) and Help and Support.
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Connecting to the Internet

You will need to connect your VAIO computer to the Internet before updating to the complete version of the User Guide.

Before connecting to the Internet

Before using the Internet, you will need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your VAIO computer to the Internet.
The following types of Internet connection services may be available from your ISP:

  • Fiber to the Home (FTTH)

  • Digital Subscriber Line (DSL)

  • Cable modem

  • Satellite

  • Dial-up

For more information on devices required for Internet access and how to connect your VAIO computer to the Internet, ask your ISP.
The following is one of the Internet connection methods as an example.

To use the network (LAN)

You can connect your VAIO computer to networks with a LAN cable (not supplied). Connect one end of a LAN cable (not supplied) to the LAN port on the computer and the other end to your network. For detailed settings and devices required for LAN access, ask your network administrator.
Note

  • The connection, setting method, or required devices may vary depending on your network environment.

To use the wireless LAN network (Wi-Fi)

You first need to establish wireless LAN communications between your VAIO computer and an access point (not supplied). See Windows Help and Support for more information.

To start wireless LAN communications with VAIO Easy Connect

You can easily set up wireless LAN communications by following the instructions in VAIO Easy Connect. VAIO Easy Connect supports you especially when you first set up a wireless Internet connection at home or when you connect to a public wireless network (Wi-Fi hotspot).

  1. Click (Start), All Programs, VAIO Easy Connect, and Easy Internet Connection Setup.

  1. Follow the on-screen instructions to setup wireless LAN communications.

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Updating Your VAIO Computer

Be sure to update your VAIO computer with the following software applications to enhance the computer’s efficiency, security, and functionality.
Note

  • Your VAIO computer must be connected to the Internet to download the updates.

To use Windows Update

Windows Update enables you to make your VAIO computer more stable.

  1. Click (Start), All Programs, and Windows Update.

  1. Follow the on-screen instructions.

To use VAIO Update

VAIO Update automatically notifies you of new updates available on the Internet then downloads and installs them on your VAIO computer.

  1. Click (Start), All Programs, and VAIO Update.

  1. Follow the on-screen instructions.

To update antivirus software

Help protect your VAIO computer against security threats by keeping Internet security programs current with the latest updates. You can download and install the updates from the website of the manufacturer.

  1. Click (Start), All Programs, and select the antivirus software.

  1. Follow the on-screen instructions to complete the updates.

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Solving Problems on Your VAIO Computer Using VAIO Care

With VAIO Care, you can regularly conduct performance checks and system tune-ups on your VAIO computer to keep it running at optimum level. Launch VAIO Care whenever a problem arises.
VAIO Care will provide appropriate measures and support information to solve the problem.

To launch VAIO Care

Press the ASSIST button while your VAIO computer is on.
Hint

  • Alternatively, click (Start), All Programs, and VAIO Care to launch VAIO Care.

  • See the help file included with VAIO Care for more information.

  • Pressing the ASSIST button while your VAIO computer is off launches VAIO Care Rescue. VAIO Care Rescue can be used to recover the computer in case of emergency, for example, when Windows does not start.

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Finding Support Information

The Sony online support website provides instant access to information on commonly encountered problems. You can find support information such as the support website URL in VAIO Care or the supplied Quick Start Guide.
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Trademarks

  • SONY and the SONY logo are registered trademarks of Sony Corporation.

  • VAIO, the VAIO logo, and other Sony product or service names are trademarks or registered trademarks of Sony Corporation.

  • Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • All other names of system, products, and services are trademarks of their respective owners.

  • In the manual, the TM or (R) marks are not specified.

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Copyright 2011 Sony Corporation

© 2011 Sony Corporation