VAIO User Guide

FAQ

What should I do if my VAIO computer becomes unstable (Windows does not start)?

  • Try the suggestions below:

  • Restore computer system files. [Details]
    Use the restore point that you created before your VAIO computer becomes unstable.

  • Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information. [Details]
    Any file you have created or changed after you created the system image backup will not be restored.
    You need to back up such a file with VAIO Care (Rescue Mode) : Recover or maintain your system. [Details]

  • Use VAIO Hardware Diagnostics to identify problems on your VAIO computer.

  • With the app, you can check if the computer hardware (a CPU, a memory module, and a built-in storage device) needs to be replaced.
    To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware Diagnostics in VAIO Care (Rescue Mode) : Recover or maintain your system.

  • Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer. [Details]

  • If you have not backed up your data, be sure to make a backup copy of your valuable data using VAIO Care (Rescue Mode) : Recover or maintain your system before recovering your VAIO computer. [Details]
    If you have a backup created with the Windows backup feature before your VAIO computer becomes unstable, but you have created or changed the file after that, back up such a file with VAIO Care (Rescue Mode) : Recover or maintain your system.

Note
  • Recovering your VAIO computer will delete all the data on the built-in storage device.