VAIO User Guide

FAQ

What should I do if my VAIO computer becomes unstable (Windows starts)?

  • Try the suggestions below:

  • Start VAIO Care to search for a solution. [Details]

  • Restore computer system files. [Details]
    Use the restore point that you created before your VAIO computer becomes unstable.

  • Uninstall an app or a driver if your VAIO computer has become unstable after you installed the app or the driver.

  • Reinstall the preinstalled apps or drivers on your VAIO computer if such apps or drivers have not been working properly. [Details]

  • Restore your VAIO computer from a system image backup if you have created the backup. Refer to Windows Help and Support for more information. [Details]

  • If the problem persists, follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system. [Details]
    If the problem persists after you refresh your VAIO computer, follow the instructions in Recovering from the Recovery Area to recover the computer. [Details]
    The computer may not support the refresh function depending on the model you purchased.

  • If you have not yet created Recovery Media, create the Recovery Media. [Details]

  • Be sure to make a backup copy of your valuable data before recovering your VAIO computer. Refer to Windows Help and Support for more information. [Details]

Note
  • Recovering your VAIO computer will delete all the data on the built-in storage device.