Personal ComputerVAIO Tap 11SVT1121

What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?

  • See What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.

  • Make sure the access point is on.

  • Check the access point settings.

    In the following settings, your VAIO computer may fail to connect to an access point, or the connection may be unstable.

    • When the access point is set to refuse communication with a device whose SSID is set to "ANY," and the SSID of your VAIO computer or the access point is set to "ANY."

    • When the access point is in stealth mode.

      For more information, refer to the manual that came with your access point, or consult your Wi-Fi service provider.

  • Make sure your VAIO computer and access point are connected to one another. See Starting Wi-Fi(R) (Wireless LAN) Communications for more information.

  • Connection capability is affected by distance, obstructions, device configuration, radio wave strength/interference, wall materials, running apps, etc.

    Move your VAIO computer away from obstructions or closer to any access point you may be using.

  • Open the charms and select theSettings charm and(the network icon).

    Check that your access point is displayed.

    To open the charms, see Opening the Charms.