What should I do if I forget the power-on password to start my VAIO computer?
If you forget the password (Setting/Changing the Power-on Password), you cannot start your VAIO computer.
When you forget your user password:
Enter the machine password to reset the user password at the BIOS setup screen.
When you forget your machine password:
The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center.