What can I do to solve a problem?
If the player does not function as expected, try the following steps to resolve the issue.
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Find the symptoms of the issue in this manual, and try any corrective actions listed.
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Connect the player to your computer to charge the battery.
You may be able to resolve some issues by charging the battery [Details].
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Press the RESET button with a small pin, etc.
If you press the RESET button while operating the player, stored data and player settings may be lost.
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RESET button
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Check information on the issue in the Help of each software.
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Look up information on the issue on one of the customer support Web sites [Details].
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If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
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No data will be deleted and no settings will be changed by resetting the player.