Error messages during Live Streaming
If any trouble occurs when connecting to Live Streaming, the following messages appear. Follow the instructions for each error message to resolve the problem.
[Setting]
Live streaming information has not been set to the device. Verify the settings on a computer.
- Set the necessary settings for Ustream (currently IBM Cloud Video) using “PlayMemories Home.”
Cannot stream. Login to USTREAM failed. Verify the settings on a computer.
- Log in to Ustream (currently IBM Cloud Video) again and confirm the settings using “PlayMemories Home.”
Cannot stream. There is an USTREAM channel error. Verify the settings on a computer.
- The channel set by “PlayMemories Home” is incorrect.
- This message also displays if other media starts streaming on the same channel while streaming from this product is performed.
- Set the channel again.
Cannot stream. Please verify the date & time setting of the device.
- Set the date and time again on this product.
Could not find connectable access point.
- Access point has been found but is not connected. Check the password of the access point and connect again.
[Network]
Connecting...
- The network is temporarily unavailable.
Could not save the movie on USTREAM.
- The saving settings of video cannot be saved to Ustream (currently IBM Cloud Video) because an error has occurred on the network.
Could not find an access point.
- Access point cannot be found. Confirm the setting of the access point using [Access point settings] of this product.
[Network Service]
USTREAM error occurred.
- An unknown error has occurred on Ustream (currently IBM Cloud Video). Wait a moment and then try confirming the connection again.