Digital 4K Video Camera RecorderFDR-AX30/AX33/AXP33/AXP35

Error messages during Live Streaming

If any trouble occurs when connecting to Live Streaming, the following messages appear. Follow the instructions for each error message to resolve the problem.

[Setting]

Live streaming information has not been set to the device. Verify the settings on a computer.

  • Set the necessary settings for Ustream (currently IBM Cloud Video) using “PlayMemories Home.”

Cannot stream. Login to USTREAM failed. Verify the settings on a computer.

  • Log in to Ustream (currently IBM Cloud Video) again and confirm the settings using “PlayMemories Home.”

Cannot stream. There is an USTREAM channel error. Verify the settings on a computer.

  • The channel set by “PlayMemories Home” is incorrect.
  • This message also displays if other media starts streaming on the same channel while streaming from this product is performed.
  • Set the channel again.

Cannot stream. Please verify the date & time setting of the device.

  • Set the date and time again on this product.

Could not find connectable access point.

  • Access point has been found but is not connected. Check the password of the access point and connect again.

[Network]

Connecting...

  • The network is temporarily unavailable.

Could not save the movie on USTREAM.

  • The saving settings of video cannot be saved to Ustream (currently IBM Cloud Video) because an error has occurred on the network.

Could not find an access point.

  • Access point cannot be found. Confirm the setting of the access point using [Access point settings] of this product.

[Network Service]

USTREAM error occurred.

  • An unknown error has occurred on Ustream (currently IBM Cloud Video). Wait a moment and then try confirming the connection again.