If indicators appear on the LCD monitor or in the viewfinder (models with the viewfinder), check the following. If the problem persists even after you have tried to fix a couple of times, contact your Sony dealer or local authorized Sony service facility. When you contact them, give them the complete error code beginning with C or E displayed on the LCD monitor.

You may hear a melody when an important warning indicator appears on the LCD monitor.

C:(or E:) : (Self-diagnosis display)

C:04:

You are not using the designated battery pack. Make sure to use the designated battery pack.

Connect the DC plug of the AC Adaptor to the DC IN jack of this product firmly.

C:06:

The battery pack temperature is high. Change the battery pack or place it in a cool place.

C:13: / C:32:

Remove the power source. Reconnect it and operate this product again.

E: :

Follow the steps from 2 on “If you have problems.”

(Battery level warning)

The battery pack is nearly used up.

Depending on the operating environment or battery conditions, may flash even with about 20 minutes of power remaining.

(Warning indicator pertaining to the temperature of this product/battery pack )

The temperature of the product/battery pack is high. In this case, leave the power off and wait until the temperature of the product/battery pack goes down.

(Warning indicator pertaining to memory card)

Slow flashing

Free spaces for recording images are running out.

No memory card is inserted.

Fast flashing

There is not enough free spaces for recording images. After storing the images on other media, delete unnecessary images, or format the memory card.

The image data base file may be damaged. Check the data base file by selecting - [Setup] - [ Media Settings] - [Repair Img. DB F.] - the recording medium.

The memory card is damaged.

When you record movie with [ REC Mode] set to [100Mbps ], use an SDXC memory card of UHS-I U3 or faster.

(Warning indicator pertaining to memory card formatting)

The memory card is damaged.

The memory card is not formatted correctly.

(Warning indicator pertaining to incompatible memory card)

Incompatible memory card is inserted.

(Warning indicator pertaining to the write-protect of the memory card)

The memory card is write-protected.

Access to the memory card was restricted on another device.

(Warning indicator pertaining to the external device)

The image data base file may be damaged. Check the data base file by selecting - [Setup] - [ Media Settings] - [Repair Img. DB F.] - the recording medium.

The external device is damaged.

(Warning indicators pertaining to external device formatting)

The external device is damaged.

The external device is not formatted correctly.

(Warning indicator pertaining to camera-shake warning)

This product is unsteady, so camera-shake easily occurs. Hold this product steady with both hands and record the image. However, note that the camera shake warning indicator does not disappear.

(Warning indicator pertaining to photo recording)

Photos cannot be recorded during processing. Wait for a while, then record.

You cannot capture photos while recording movies in the following situations:

• When [ REC Mode] is set to [60p Quality ] (1080 60i-compatible device)/[50p Quality ] (1080 50i-compatible device), [Highest Quality ].
• When an item of [Picture Effect] is selected.
• When [ SteadyShot] is set to [Intelligent Active].
• When [ File Format] is set to [ XAVC S 4K] and [ REC Mode] is set to [100Mbps ].
• When [ File Format] is set to [ XAVC S 4K] and [Dual Video REC] is set to [On].