Digital Media PlayerNW-A25/A25HN/A26HN/A27HN

You cannot charge your Walkman.

  • The battery cannot be charged while is displayed because the protection function is engaged. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).

  • You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby (sleep) or hibernation status.

  • Check that the USB connection to the computer is made properly.

  • There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.

  • Use the supplied USB cable.

  • Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman directly to a USB connector on your computer.

  • Check whether the operating system and operating system version installed on the computer are compatible with your Walkman.

  • The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest Sony dealer.

  • If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again using USB.