About model names mentioned in this “Help Guide”

Depending on the country/region in which you have purchased your Walkman, some models may not be available.

Computer system requirements when connecting your Walkman

See “System requirements” for details on computer system requirements.

Battery charging

The battery might be low when you use your Walkman for the first time. Charge the battery before using the Walkman.

About microSD cards

In this “Help Guide,” microSD cards, microSDHC cards and microSDXC cards are called “microSD cards.”

About images used in this “Help Guide”

The screens and illustrations shown are for reference only and may differ from the actual product or screen.

Design and specifications are subject to change without notice.

(Startup Guide) (paper)

Describes the operation flow from turning your Walkman on to listening to music.

Instruction Manual (paper)

Describes the notes on use, compliance and other information.

Help Guide

You are currently viewing the Help Guide. This contains information such as explanations of Walkman operations and software.

Important Information

Contains information on trademark rights, laws, and regulations. You can read it by installing the software (supplied) on your computer.

This Help Guide shows icons on your Walkman as follows: [Music], [Settings]. Items such as menus on the screen are shown as follows: [Album], [Play Mode].

Press the button () to select items. Press the button () to confirm.

Home menu

Press and hold the button () to display the Home menu.

Note

• Except for some special cases, operating explanations assume that you are starting from the Home menu. Operations may differ from the explanation in situations such as during playback of music.
• If a function or setting can be done in more than one way, the simpler method is explained.

Enjoying music without distraction with the noise canceling function

The noise canceling function can reduce unwanted ambient noise especially in a vehicle such as an airplane, train or bus, allowing you to enjoy music at a low volume.

Watching videos

You can transfer videos from your computer to your Walkman and enjoy watching them on the Walkman.

Viewing photos

You can enjoy viewing photos stored on your Walkman while you are listening to music. You can also set a photo as the wallpaper of the Walkman.

Listening to podcasts

You can enjoy listening and watching podcast episodes that you downloaded to your computer on your Walkman.

Listening to FM radio

You can enjoy listening to FM radio on your Walkman.

1. BACK/HOME button

   Press to go up one list screen level or to return to the previous menu.

   Press and hold to display the Home menu.

2. 5-way button

   Press to start playback or navigate through the on-screen menus of your Walkman.

   There is a tactile dot on the button to help you operate the buttons without looking.

3. Headphone jack (*1)

   Insert the headphone plug until it clicks into place.

   Sound will be impaired if the headphones are not connected properly.

   

4. WM-PORT jack

   Connect the USB cable (supplied) or other accessories that support WM-PORT (not supplied).

5. Display

6. VOL (Volume) +/– button

   Press to adjust the volume.

   There is a tactile dot on the + button to help you operate the buttons without looking.

7. OPTION/PWR OFF (Option/Power off) button

   Press to display the option menu.

   Press and hold to turn the screen off and enter standby mode.

8. HOLD switch

   Set the HOLD switch to protect your Walkman against accidental operation during transportation.

   Slide the HOLD switch in the direction of the arrow () to disable all operation buttons. Slide the HOLD switch to the opposite position to release the HOLD function.

9. Access lamp

10. microSD card slot

    Open the cover before inserting a microSD card. Insert a microSD card until it clicks into place to increase the available memory of your Walkman.

11. microSD card slot cover

12. Strap hole

    Use to attach a strap (not supplied).

13. Built-in Bluetooth antenna

    Do not cover the antenna part with your hands or other object when a Bluetooth connection is active. Doing so may interrupt the connection.

14. N-mark

    Touch a Bluetooth audio device equipped with the NFC function to this mark to connect it to your Walkman.

15. RESTART button

    Press the RESTART button with a small pin, etc. to restart your Walkman.

^(*1) Sound is not emitted from the wired headphones while your Walkman is connected to a device via a Bluetooth connection. Disconnect the Bluetooth connection to use wired headphones.

Installing your Walkman in a peripheral device such as a cradle

You may need to use an adaptor to install your Walkman in a peripheral device such as a cradle. In this case, use the adaptor (Type A) supplied with the device.

(Only for models supplied with clip)
Attach the clip to the headphones as illustrated below to affix it to your clothes, etc. Using the clip may reduce noise from the cord rubbing against your clothes.

• Turn off the power manually.
• Set a shorter time for [Screen Off Timer].
• Set [Display Lyrics] to a setting other than [On (Screen Always On)].
• Adjust the screen brightness.
• Set all sound quality settings to off.
• Disconnect the Bluetooth audio device when not in use.
• Turn off the NFC function when not in use.
• Turn off the noise canceling function.

• The charging time differs depending on the battery usage conditions.
• If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Please contact your nearest Sony dealer.
• If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond. Charge the Walkman for about 10 minutes, after which it should start operating normally again.
• When the ambient temperature exceeds the recommended range, is displayed on the screen and charging is forcibly stopped. Charge the battery in an ambient temperature between 5 °C to 35 °C (41 ºF to 95 ºF).
• The number of times the battery can be recharged from complete discharge is approximately 500 times. This number may vary depending on the conditions under which you use your Walkman.
• To prevent battery deterioration, charge the battery at least once every six months to one year.
• Charging is not guaranteed with homebuilt or modified computers.
• Operation with a USB port extended with a USB hub is only guaranteed when a self-powered USB hub that carries an authorized logo is used.
• Do not leave your Walkman connected for an extended period of time to a laptop computer that is not connected to an AC power supply. Doing so may discharge the computer’s battery.
• Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting these operations.
• Your Walkman may become hot while charging. This is not a malfunction.
• The battery indicator scales are not equal. Refer the battery indicator as a guide.
• [Do not disconnect.] is displayed when transferring data between your Walkman and the computer. Do not remove the USB cable when [Do not disconnect.] is displayed. Doing so may result in a loss of the data being transferred and data on the Walkman.

• Use a microSD card (not supplied) that has been formatted using your Walkman. Operations of microSD cards formatted with computers or other devices are not guaranteed.
• If you format a microSD card containing data, the data will be deleted. Be careful not to delete important data.
• Do not leave a microSD card within the reach of small children. They might accidentally swallow it.
• Do not insert or remove a microSD card when your Walkman is not in the [Insert/Remove SD Card] status. Doing so may cause a malfunction in your Walkman.
• We do not guarantee the operation of all types of compatible microSD cards with your Walkman.
• Data may be corrupted in the following cases:
  • When a microSD card is removed or your Walkman is turned off during a read or write operation.
  • When a microSD card is used in locations subject to static electricity or electrical noise.
• We assume no responsibility for any loss or damage of stored data.
• We recommend that you save a backup copy of important data.
• Do not touch the terminal of a microSD card with your hand or a metal object.
• Do not strike, bend or drop a microSD card.
• Do not disassemble or modify a microSD card.
• Do not expose a microSD card to water.
• Do not use a microSD card under the following conditions:
  • Locations beyond the required operating conditions, including locations such as the hot interior of a car parked in the sun and/or in the summer, outdoor areas exposed to direct sunlight, or near a heater.
  • Humid locations or locations with corrosive substances present.
• When using a microSD card, make sure to check the correct insertion direction into the microSD card slot.
• Do not insert foreign objects into the microSD card slot.

1. Information area

2. [SensMe™ Channels]

   Play songs using SensMe™ Channels.

3. [FM Radio]

   Listen to FM radio broadcasts.

4. [Photos]

   View photos transferred to your Walkman.

5. [Music]

   Listen to songs transferred to your Walkman.

6. [Noise Canceling]

   Reduce unwanted ambient noise using active noise control technology.

7. [Podcasts]

   Play podcast episodes transferred to your Walkman.

8. [Settings]

   Set up your Walkman and its functions.

9. [SD Card Settings]

   Set up functions regarding the microSD card.

10. [Bookmark]

    Classify songs transferred to your Walkman according to personal taste.

11. [Videos]

    Watch videos transferred to your Walkman.

12. [Bluetooth]

    Connect with a Bluetooth device to listen to music or send/receive content.

13. [Go to song playback screen]

    Display the music playback screen.

• Do not disconnect your Walkman from your computer when transferring data between the Walkman and the computer via USB. Doing so may result in loss of the data being transferred and data on the Walkman.

• Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting those operations.

(Only for models supplied with clip)
Attach the clip to the headphones as illustrated below to affix it to your clothes, etc. Using the clip may reduce noise from the cord rubbing against your clothes.

Media Go is software for your Windows computer that allows you to import various content such as music, photos or videos to your Windows computer and manage stored content on your Windows computer. You can transfer content that you have imported from CDs or downloaded from online music services to your Walkman. If you have already managed content such as music with iTunes, etc., you can use Media Go to transfer the content to the Walkman.

Content Transfer is software for your Mac computer that allows you to transfer content such as music managed with iTunes or the Finder to your Walkman easily. You can transfer files, folders, and playlists to the appropriate folder of the Walkman simply by drag-and-drop.

Media Go has a wide range of podcast functions on Windows, and you can use Media Go to manage your podcast subscriptions. The podcast directory is also convenient for finding the latest content or content you are interested in.
For details on importing podcasts, refer to the help of Media Go.

Note

• Do not rename the following default folders.
  • MUSIC
  • PICTURE and DCIM
  • VIDEO
  • PODCASTS
  Otherwise, they will not be recognized by your Walkman anymore.
• Some songs may not be played back on your Walkman due to copyright protection.

Songs that are recorded continuously on a live or concert album can be played with no gaps in between the songs on your Walkman. For gapless playback, import (rip) all songs on the album in the FLAC, AAC, or MP3 format at once into the latest version of Media Go, and then transfer them to the Walkman.

You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman. Use Media Go to transfer songs from a CD or your computer to the Walkman. You can also transfer them by drag-and-drop from Windows Explorer. For a Mac computer, you can use Content Transfer to transfer the songs from iTunes, etc. You can also transfer them by drag-and-drop from the Mac Finder.

1. Index

   The index displays a list of song or album names, along with each letter of the alphabet. Navigate the index by pressing the button () to move to the next or previous letters.

Hint

• The display format of the album list can be changed so that only the cover art is displayed.

1. Information area

   The playback status, remaining battery power, etc. are displayed.

2. Current song number/Total number of songs to be played
3. Elapsed current song time/Total current song time
4. Time line bar
5. Music setting icons
   • [Repeat] from the [Play Mode] settings
   • [Shuffle] from the [Play Mode] settings
   • [Shuffle & Repeat] from the [Play Mode] settings
   • [Repeat 1 Song] from the [Play Mode] settings
   • [Selected Range] from the [Playback Range] settings
   • Lyrics
6. High-Resolution Audio icon
7. Song title
8. Artist name
9. Album title

Note

• The elapsed time and the time line bar indications may be unstable and inaccurate when playing variable bit rate (VBR) songs.

To play/pause

Press the button ().

To fast forward or rewind

Press and hold the button ().

To go to the beginning of the next song or go to the beginning of the previous (or current) song

Press the button ().

To browse cover art to select an album

Press the button ().

To add a song to the bookmark list

Press and hold the button ().

Songs can be added to the bookmark list individually. Albums cannot be added.

To return to the list screen

Press the button ().

Hint

• If there is no operation for an extended period while paused, your Walkman will be turned off automatically.

Hint

• Sample music is pre-installed on your Walkman. If you want to delete it, use the software.

Note

• Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized by your Walkman.

With the bookmark function, you can classify songs according to personal taste, and listen to your favorite songs as a collective group.

To set the sound quality easily with a single operation

Turn on the [ClearAudio+] function.

To set the sound quality yourself

Change the settings of various functions.

Hint

• The following settings are not applied if [ClearAudio+] is turned on.
  • [Equalizer]
  • [VPT (Surround)]
  • [Clear Stereo]

You need to transfer photo content onto your Walkman from your computer in order to view photos on the Walkman. After importing the photo content you want to display onto your computer, use Media Go to transfer the photos to the Walkman. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.

1. Information area

   The current photo number, total number of photos, current time, remaining battery power, etc. are displayed.

2. Photo file name
3. Shooting date and time

Hint

• These indications disappear after a while. They will appear again with button operations.

Display the previous or next photo

Press the button ().

Scroll through the previous or next photos

Press and hold the button ().

Return to the list screen

Press the button ().

You need to transfer video content onto your Walkman from your computer in order to watch videos on the Walkman. After importing the video content you want to play onto your computer, use Media Go to transfer the videos to the Walkman. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.

• You can add thumbnails on your computer for video content to be imported by drag-and-drop. Create them according to the following rules.
  • Files must be JPEG format
  • The file size must be 160 (horizontal) x 120 (vertical) dots
  • The file name must be “(same name as the video file).jpg”
  • Place in the same folder as the video file
• You can change the order in which videos are displayed in the list according to criteria such as the date the videos were imported or the titles of the videos.

1. Information area

   The playback status, current time, remaining battery power, etc. are displayed.

2. Total time
3. Progress bar
4. Elapsed time

Hint

• These indications disappear after a while. They will appear again with button operations.

Play/pause

Press the button ().

Fast forward/fast rewind

Press the button () during playback and press the button () at the desired point. You can also press and hold the button () during playback or while paused and release it at the desired point.

Press the button () during fast forward or fast rewind to change between three fast forward and fast rewind speeds (10x, 30x and 100x).

Go back or forward slightly

Press the button () while paused.

Go to the previous or next scene or chapter

Press the button ().

If no chapters are set for the video, the scene jumps back or forward in five minute increments.

Return to the list screen

Press the button ().

Hint

• Your Walkman automatically enters playback standby if there is no operation for a fixed period of time while paused.
• The speed of fast forward/fast rewind while paused varies according to the length of the video.

A podcast is a group of audio or video files that is published on the Internet. The files, called episodes, can be downloaded to a computer for playback automatically by using RSS. Many news sites, corporations, and individuals publish podcasts by using RSS. You can subscribe to a podcast by using your computer. When the latest episodes are added to the podcast, you can download them to your computer and transfer them to your Walkman using Media Go. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.

You need to transfer podcast episodes onto your Walkman from your computer in order to enjoy them on the Walkman. After importing the podcast episodes you want to play onto your computer, use Media Go to transfer them to the Walkman. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.

Audio podcast playback screen

1. Information area

   The playback status, current time, remaining battery power, etc. are displayed.

2. Elapsed time
3. Total time
4. Progress bar

Video podcast playback screen

1. Information area

   The playback status, current time, remaining battery power, etc. are displayed.

2. Total time
3. Progress bar
4. Elapsed time

Hint

• These indications disappear after a while. They will appear again with button operations.

Play/pause

Press the button ().

Fast forward/fast rewind

Press and hold the button ().

Go to the start of the episode being played

Press the button ().

Pressing either the button () returns to the start of the episode being played.

Go to the next episode

Press the button () to display the episode list and select the episode you want to play.

Return to the list screen

Press the button ().

Hint

• Your Walkman automatically enters playback standby if there is no operation for a fixed period of time while paused.

Play/pause

Press the button ().

Fast forward/fast rewind

Press the button () during playback and press the button () at the desired point. You can also press and hold the button () during playback or while paused and release it at the desired point.

Press the button () during fast forward or fast rewind to change between three fast forward and fast rewind speeds (10x, 30x and 100x).

If you fast-forward to the end of the episode, playback pauses. If you fast-rewind to the beginning of the episode during playback, playback restarts automatically. If you fast-rewind to the beginning of the episode while paused, playback remains paused. These buttons may not work as described above depending on the episode.

Go back/forward slightly

Press the button () while paused.

Go to the previous or next scene or chapter

Press the button ().

If no chapters are set for the video, the scene jumps in five minute increments.

Return to the list screen

Press the button ().

Hint

• Your Walkman automatically enters playback standby if there is no operation for a fixed period of time while paused.
• The speed of fast forward/fast rewind while paused varies according to the length of the episode.

• Use a microSD card (not supplied) that has been formatted using your Walkman. Operations of microSD cards formatted with computers or other devices are not guaranteed.
• If you format a microSD card containing data, the data will be deleted. Be careful not to delete important data.
• Do not leave a microSD card within the reach of small children. They might accidentally swallow it.
• Do not insert or remove a microSD card when your Walkman is not in the [Insert/Remove SD Card] status. Doing so may cause a malfunction in your Walkman.
• We do not guarantee the operation of all types of compatible microSD cards with your Walkman.
• Data may be corrupted in the following cases:
  • When a microSD card is removed or your Walkman is turned off during a read or write operation.
  • When a microSD card is used in locations subject to static electricity or electrical noise.
• We assume no responsibility for any loss or damage of stored data.
• We recommend that you save a backup copy of important data.
• Do not touch the terminal of a microSD card with your hand or a metal object.
• Do not strike, bend or drop a microSD card.
• Do not disassemble or modify a microSD card.
• Do not expose a microSD card to water.
• Do not use a microSD card under the following conditions:
  • Locations beyond the required operating conditions, including locations such as the hot interior of a car parked in the sun and/or in the summer, outdoor areas exposed to direct sunlight, or near a heater.
  • Humid locations or locations with corrosive substances present.
• When using a microSD card, make sure to check the correct insertion direction into the microSD card slot.
• Do not insert foreign objects into the microSD card slot.

Waveform of noise (original sound) ()

The microphone built into the headphones picks up ambient noise, then the noise canceling circuit analyzes the signal of the noise.

Waveform of antiphase sound ()

Antiphase sound that cancels out the analyzed noise is generated.

Waveform of composed and canceled noise ()

The original and antiphase sound combine to cancel out the original sound, reducing noise at the eardrums.

The noise canceling function is available only with noise canceling headphones.

The noise canceling headphones that are compatible with this product are MDR-NW750N/MDR-NW750NE.

• If the earbuds do not fit your ears, the effect of the noise canceling function may be compromised. Adjust the earbuds to a position where they fit well, and place them snugly in your ears.

  

• Rubbing noises may occur while wearing headphones. This is not a malfunction.
• The noise canceling function mainly reduces noise in low frequency bands and has no effect on noise in higher frequency bands. Note that it does not cancel all sounds.
• Do not cover the microphone part () of the headphones with your hands or other objects. Doing so may compromise the noise canceling effect.

  

• You may hear a slight hissing noise when the noise canceling function is active. This is operational noise of the noise canceling function and not a malfunction.
• You may feel that the noise canceling function is not working or noise is louder in quiet places or with certain types of noises. In this case, deactivate the noise canceling function.
• Mobile phones or smartphones may cause noise. If this occurs, keep your Walkman away from these devices.
• Make sure to remove the headphones from your ears before you connect or disconnect the headphones from your Walkman. If the headphones are connected or disconnected from the Walkman during playback or while the noise canceling function is active, noise may be generated. This is not a malfunction.
• When changing the [Noise Canceling: On/Off] setting, a switching sound will be generated. This sound is generated by switching of the noise canceling circuit, and is not a malfunction.

Listening to music

You can use a Bluetooth audio device to listen to music wirelessly.

Sending/receiving content

You can transfer content to/from another Bluetooth device.

Sending content

Your Walkman can send content to the other Bluetooth device.

Receiving content

Your Walkman can receive content from the other Bluetooth device.

Note

• Copyright laws may prohibit content transfer without the copyright holder's permission for purposes other than your personal/private enjoyment.
• Some Bluetooth devices may not be able to receive files sent from your Walkman. For details on how to use the Bluetooth function of your device, refer to the manual of that device.

• Bluetooth wireless technology allows connection at a distance of up to about 10 meters. However, the effective range may vary depending on obstructions (people, metals, walls, etc.) or signal status.
• The Bluetooth antenna (aerial) is built into your Walkman. You can improve the sensitivity of Bluetooth communications by turning the built-in Bluetooth antenna (aerial) in the direction of the connected Bluetooth device. The communication distance shortens if there are obstructions between the connected device and the Walkman.
• The following conditions may cause noise, breakup of sound, or changes in playback speed.
  • When using inside a metal bag.
  • When using inside a backpack or shoulder bag.
  • When using in an area with a wireless LAN, in an area where devices such as microwave ovens, mobile phones and mobile gaming devices with a communication function are in use nearby, or in other areas where electromagnetic waves are being emitted.
  • When the antenna (aerial) built into your Walkman is covered by your hand or blocked by people in situations such as riding in a crowded train.
• Because Bluetooth and wireless LAN (IEEE802.11b/g) devices use the same frequency (2.4 GHz), signal interference may occur, resulting in communication speed decrease, noise, or inability to connect, if Bluetooth communications are used near a wireless LAN device. In such cases, take the following measures.
  • Perform Bluetooth communications at least 10 meters away from the wireless LAN device when connecting your Walkman and a Bluetooth device.
  • Place your Walkman and the Bluetooth device as close together as possible.
  • Turn off the wireless LAN device when performing Bluetooth communications within about 10 meters of a wireless LAN device.
• Due to a characteristic of Bluetooth wireless technology, the sound played on the receiving Bluetooth device lags slightly behind the sound of the sending device.
• Radio waves emitted from a Bluetooth device may affect the operation of equipment such as electronic medical devices. Turn off your Walkman and other Bluetooth devices in the following locations as failure to do so may cause an accident.
  • In hospitals, near priority seats on trains, in airplanes, in places such as gasoline stations where flammable gases are present, near automatic doors or fire alarms
• Your Walkman supports security functions that comply with the Bluetooth standard to provide a secure connection when Bluetooth technology is used, but security may not be sufficient depending on the settings. Be careful when connecting using Bluetooth technology.
• Sony bears no responsibility whatsoever for information leaks that occur as a result of using Bluetooth technology.
• Your Walkman is not guaranteed to connect with all Bluetooth devices.
  • Bluetooth devices you connect to must conform to the Bluetooth standard specified by Bluetooth SIG and be certified.
  • Even if the connected device conforms to the above-mentioned Bluetooth standard, some devices may not be connected or work correctly depending on the features or specifications of the device.
• Depending on the device to be connected, the Bluetooth connection may take some time to be established.

This function is for close-range wireless communication between various devices. Simply touch the N-marks of your Walkman and your NFC-compatible Bluetooth audio device to automatically turn on the power of the Bluetooth audio device, pair the Walkman and the device, and make/end a Bluetooth connection.

Display

Size/resolution

2.2-inch (5.6 cm), QVGA (320 × 240 Pixels), 262,144 colors

Panel type

TFT color display with white LED-backlight

Interface

USB

Hi-Speed USB (USB 2.0 compliant)

Headphone

Stereo mini-jack

WM-PORT

WM-PORT (multiple connecting terminal): 22 pins

External memory

microSD

microSDHC

microSDXC

FM radio

FM Frequency range

87.5 MHz to 108.0 MHz

Antenna

Headphone cord antenna

Bluetooth

Bluetooth Specifications

• Communication system: Bluetooth specification version 3.0
• Frequency band: 2.4 GHz band (2.4000 GHz - 2.4835 GHz)
• Modulation method: FHSS
• Compatible Bluetooth profiles (*1)
  • A2DP (Advanced Audio Distribution Profile)
  • AVRCP (Audio Video Remote Control Profile)
  • OPP (Object Push Profile)
• Supported Codec (*2): SBC (*3), aptX, LDAC

Output (headphones)

Frequency response

20 Hz to 40,000 Hz (when playing data file, single signal measurement)

Noise canceling system

Digital Noise canceling

Select NC Environment: Full-auto AINC, Bus/Train, Airplane, Office

Power Source

Built-in Rechargeable lithium-ion Battery

USB power (from a computer via a USB connector of the player)

Charging Time

USB-based charging

Approx. 4 hours

Operating temperature

5 °C to 35 °C (41 ºF to 95 ºF)

Dimensions

w/h/d, projecting parts not included

43.6 mm × 109 mm × 8.7 mm (1 3/4 inches x 4 3/8 inches x 11/32 inches)

w/h/d

44.4 mm × 109.1 mm × 9.1 mm (1 3/4 inches x 4 3/8 inches x 3/8 inches)

Mass

66 g (2.4 oz)

Capacity

Capacity

NW-A25: 16 GB

NW-A25HN: 16 GB

NW-A26HN: 32 GB

NW-A27HN: 64 GB

^(*1) Bluetooth profiles are standardized according to the purpose of the Bluetooth device.

^(*2) Codec indicates the audio signal compression and conversion format.

^(*3) SBC stands for Subband Codec.

The values shown below are the approximate battery life when content is played continuously at the default settings.

Music

MP3 128 kbps

Noise Cancel ON: Approx. 43 Hrs

Noise Cancel OFF: Approx. 50 Hrs

AAC 256 kbps

Noise Cancel ON: Approx. 41 Hrs

Noise Cancel OFF: Approx. 48 Hrs

FLAC 96 kHz/24 bit

Noise Cancel ON: Approx. 35 Hrs

Noise Cancel OFF: Approx. 40 Hrs

FLAC 192 kHz/24 bit

Noise Cancel ON: Approx. 27 Hrs

Noise Cancel OFF: Approx. 30 Hrs

Video

MPEG-4 384 kbps

Noise Cancel ON: Approx. 13 Hrs

Noise Cancel OFF: Approx. 14 Hrs

FM Radio

Noise Cancel ON: Approx. 20 Hrs

Noise Cancel OFF: Approx. 22 Hrs

Bluetooth

MP3 128 kbps

SBC (Connection): Approx. 23 Hrs

FLAC 96 kHz/24 bit

LDAC (Standard): Approx. 16 Hrs

Note

• Even if the player is turned off for an extended period, a small amount of battery power is still consumed.
• Battery life may vary depending on volume setting, conditions of use and ambient temperature.

Hint

• When [Brightness] is set to [5], the battery life is about 45 % shorter than when it is set to [3].
• When more than one of the sound quality settings is enabled, the battery life is about 50 % shorter than when all sound quality settings are disabled.
• The battery life for continuous playback via a Bluetooth connection may become 40 % to 70 % shorter depending on the content format or the settings of the connected device.

The approximate times are based on the case in which you transfer or record only 4 minute songs.

Number

NW-A25 (16 GB)

MP3 128 kbps: Approx. 3,600 songs

AAC 256 kbps: Approx. 1,800 songs

FLAC 44.1 kHz/16 bit: Approx. 330 songs

FLAC 192 kHz/24 bit: Approx. 50 songs

NW-A25HN (16 GB)

MP3 128 kbps: Approx. 3,600 songs

AAC 256 kbps: Approx. 1,800 songs

FLAC 44.1 kHz/16 bit: Approx. 330 songs

FLAC 192 kHz/24 bit: Approx. 50 songs

NW-A26HN (32 GB)

MP3 128 kbps: Approx. 7,600 songs

AAC 256 kbps: Approx. 3,800 songs

FLAC 44.1 kHz/16 bit: Approx. 690 songs

FLAC 192 kHz/24 bit: Approx. 100 songs

NW-A27HN (64 GB)

MP3 128 kbps: Approx. 15,000 songs

AAC 256 kbps: Approx. 7,700 songs

FLAC 44.1 kHz/16 bit: Approx. 1,400 songs

FLAC 192 kHz/24 bit: Approx. 200 songs

Time

NW-A25 (16 GB)

MP3 128 kbps: Approx. 213 hr. 20 min.

AAC 256 kbps: Approx. 106 hr. 40 min.

FLAC 44.1 kHz/16 bit: Approx. 19 hr. 20 min.

FLAC 192 kHz/24 bit: Approx. 2 hr. 40 min.

NW-A25HN (16 GB)

MP3 128 kbps: Approx. 213 hr. 20 min.

AAC 256 kbps: Approx. 106 hr. 40 min.

FLAC 44.1 kHz/16 bit: Approx. 19 hr. 20 min.

FLAC 192 kHz/24 bit: Approx. 2 hr. 40 min.

NW-A26HN (32 GB)

MP3 128 kbps: Approx. 480 hr. 00 min.

AAC 256 kbps: Approx. 240 hr. 00 min.

FLAC 44.1 kHz/16 bit: Approx. 43 hr. 20 min.

FLAC 192 kHz/24 bit: Approx. 6 hr. 40 min.

NW-A27HN (64 GB)

MP3 128 kbps: Approx. 1,000 hr. 00 min.

AAC 256 kbps: Approx. 506 hr. 40 min.

FLAC 44.1 kHz/16 bit: Approx. 86 hr. 40 min.

FLAC 192 kHz/24 bit: Approx. 13 hr. 20 min.

The approximate times are estimated in the case where only videos are transferred. The time may differ, depending on the conditions under which the player is used.

NW-A25 (16 GB)

Video: 384 kbps/Music: 128 kbps

Approx. 49 hr. 00 min.

NW-A25HN (16 GB)

Video: 384 kbps/Music: 128 kbps

Approx. 49 hr. 00 min.

NW-A26HN (32 GB)

Video: 384 kbps/Music: 128 kbps

Approx. 108 hr. 40 min.

NW-A27HN (64 GB)

Video: 384 kbps/Music: 128 kbps

Approx. 228 hr. 00 min.

Music (Music player)

Audio Formats

MP3

Media File format: MP3 (MPEG-1 Layer3) file format

File extension: .mp3

Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))

Sampling frequency (*1): 32, 44.1, 48 kHz

WMA (*2)

Media File format: ASF file format

File extension: .wma

Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))

Sampling frequency (*1): 44.1 kHz

FLAC

Media File format: FLAC file format

File extension: .flac

Bit depth: 16, 24 bit

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz

Linear PCM

Media File format: Wave-Riff file format

File extension: .wav

Bit depth: 16, 24 bit

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz

AAC (*3)

Media File format: MP4 file format

File extension: .mp4, .m4a, .3gp

Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz

HE-AAC

Media File format: MP4 file format

File extension: .mp4, .m4a, .3gp

Bit rate: 32 kbps to 144 kbps

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz

Apple Lossless

Media File format: MP4 file format

File extension: .m4a, .mp4

Bit depth: 16, 24 bit

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz

AIFF

Media File format: AIFF file format

File extension: .aif, .aiff, .afc, .aifc

Bit depth: 16, 24 bit

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48, 88.2, 96, 176.4, 192 kHz

Video

Video Formats

AVC (H.264/AVC)

Media File format: MP4 file format, “Memory Stick” video format

File extension: .mp4, .m4v

Profile: Baseline Profile

Level: 1.2, 1.3, 2, 2.1, 2.2, 3

Bitrate: Max 10 Mbps

Frame rate: Max 30 fps

Resolution: Max 720 x 480 (*5)

MPEG-4

Media File format: MP4 file format, “Memory Stick” video format

File extension: .mp4, .m4v

Profile: Simple Profile

Bitrate: Max 6 Mbps

Frame rate: Max 30 fps

Resolution: Max 720 x 480 (*5)

Windows Media Video 9

Media File format: ASF file format

File extension: .wmv

Profile: VC1 simple profile, main profile

Bitrate: Max 6 Mbps

Frame rate: Max 30 fps

Resolution: Max 720 x 480 (*5)

Audio Formats

AAC-LC (for AVC, MPEG-4)

Channel number: Max 2 channels

Sampling frequency (*1): 24, 32, 44.1, 48 kHz

Bit rate: Max 288 kbps/channel

WMA (for Windows Media Video 9) (*6)

Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))

Sampling frequency (*1): 44.1 kHz

Photo (*7) (Photo Viewer)

Photo Formats

JPEG

Media File format: Compatible with DCF 2.0/Exif 2.21 file format

File extension: .jpg

Profile: Baseline Profile

Number of pixels: Max. 4,096 x 4,096 pixels (16,000,000 pixels)

Note

• Files that are 4 GB or larger cannot be played back.
• This product recognizes audio sources exceeding CD quality (44.1 kHz/16 bit quantization) and DAT quality (48 kHz/16 bit quantization) as high-resolution audio.
  The “HR” symbol is displayed for high-resolution audio sources.

^(*1) Sampling frequency may not correspond to all encoders.

^(*2) Copyright protected WMA files cannot be played back.

^(*3) Copyright protected AAC-LC files cannot be played back.

^(*4) Non-standard bit rates or non-guaranteed bit rates are included depending on the Sampling frequency.

^(*5) These numbers indicate the maximum resolution of playable video, and do not indicate the player’s display resolution. The display resolution is 320 x 240.

^(*6) Some WMV files can be played back only by transferring using Windows Media Player.

^(*7) Some photo files cannot be played back, depending on their file formats.

• Computer
  • Windows Vista® (Service Pack 2 or later)
  • Windows® 7 (Service Pack 1 or later)
  • Windows® 8
  • Windows® 8.1
  • Windows® 10
  • Mac OS® X v10.6 or later

  Pre-installed OS only supported.

  [Compatibility mode] is not supported.

• PC application for Windows
  • Media Go application for Windows (recommendation)
  • Internet connection
  • Hard Disk Drive/Solid State Drive: 400 MB or more of available space

• PC application for Mac
  • Content Transfer for Mac application for Mac (recommendation)
  • Internet connection
  • Hard Disk Drive/Solid State Drive: 30 MB or more of available space

• Web browser: Internet Explorer 7 or later

• Internet: Internet connection (for Gracenote® MusicID® service, podcast features, Store access, or online help)

Not supported by the following environments:

• Personally constructed computers or operating systems
• An environment that is an upgrade of the original manufacturer-installed operating system
• Multi-boot environment

We do not guarantee operation for all computers even if they meet the above System Requirements.

• Walkman (1)
• USB cable (1)
• Startup Guide (1)
• Instruction Manual (1)

NW-A25HN/A26HN/A27HN

• Headphones (1)

  MDR-NW750N or MDR-NW750NE (only for Europe and Korea)

• Earbuds (1 set)
• Clip (for Headphones) (1)

Note

• microSD card is not supplied with your Walkman.

• If you transfer a lot of content such as music to your Walkman at once, it will take time to build the database on the Walkman. Therefore, it will take more than 1 minute until the Walkman becomes operable again after you disconnect the Walkman from your computer.
• If the HOLD switch is set to the HOLD position, slide the switch to the opposite position.
• If your Walkman contains moisture condensation, wait a few hours to let the Walkman dry out.
• If the remaining battery power is low or insufficient, charge the battery.
• If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paper clip, etc., to restart the Walkman.

• Your Walkman may not work properly if the USB device (e.g. computer) to which it is connected is turned on or off without disconnecting the Walkman.

  Restart your Walkman by pressing the RESTART button with a pen or a paper clip, etc.

• If a malfunction occurs, your Walkman turns off and then on again automatically.

• You can set the screen off timer settings in [Screen Off Timer].

• If you leave your Walkman for a while with the battery used up, the date and time may be reset. This is not a malfunction. Charge the battery, and then set the date and time again.

• If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop using the Walkman immediately and consult your nearest Sony dealer.

• If you lose or break the earbuds supplied with your headphones, please contact your nearest Sony dealer.

• Connect to a computer and copy the files onto the computer.
• If you have already deleted content transferred to your Walkman from Media Go, transfer the content from the Walkman to Media Go again.

• The model name is the alphabetical name starting with NW that is printed on the back of your Walkman. If the Walkman is inside a case, you need to remove it from the case to find the name.

• An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume up to a level that is harmful for your ears for the first time. You can cancel the alarm and warning by pressing any button.
• You can turn up the volume after canceling the alarm and warning.
• After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically.

• Check that the volume level is not set to zero.
• Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are not connected properly. Insert the plug until it clicks into place.
• If the plug is dirty, wipe it clean with a soft dry cloth.
• Sound is not emitted from the headphones connected to the headphone jack when a Bluetooth audio device is connected via a Bluetooth connection.
• If there is no sound from a Bluetooth audio device, pairing or connection may not have been completed. Check the Bluetooth connection.
• If the problem persists after performing the remedies above, use a pen or paper clip, etc., to press the RESTART button and restart your Walkman.

• The remaining battery power is low or the battery has run out.
• The content may not be supported on your Walkman. Select and play other content.
• If a Bluetooth audio device is connected, check the connection status.

• When the noise canceling function is on, you may hear more noise if you are listening in a quiet place or because of the type of noise in that location. If this occurs, turn the noise canceling function off.
• The sound pressure sensitivity of the noise canceling headphones that are compatible with your Walkman is set to the highest level to obtain the maximum noise canceling effects when the headphones are used in places where there is a lot of noise, such as outside or on trains and you may therefore hear more noise when using the headphones in a quiet location or because of the type of noise in that location. In this case we recommend turning the noise canceling function off, although there are cases in which noise can be heard irrespective of whether this function is turned on or off.
• If using your Walkman near a device that emits radio waves such as a mobile phone, move the Walkman away from the device.
• The content such as music on your Walkman may be corrupted. Connect the Walkman to a Windows computer and use Media Go or Windows Explorer to delete the content in which the noise occurred from the Walkman. If you use a Mac computer, use the Finder to delete the corrupted content. After you have deleted the corrupted content, transfer the content from the computer to the Walkman again. Do not perform any other tasks on the computer while transferring content to the Walkman. Doing so may cause the content to be corrupted.
• If the plug is dirty, wipe it clean with a soft, dry cloth.
• If your Walkman is connected to a Bluetooth audio device, check the connection status.

• If the HOLD switch is in the HOLD position, slide it to the opposite position.
• If the AVLS (Volume Limit) setting is activated, deactivate it.
• When listening on a Bluetooth audio device, turn up the volume control of the Bluetooth audio device.
• If the volume level cannot be adjusted directly on the Bluetooth audio device, increase the volume on your Walkman.

• Sound will not be output properly if the plug is not inserted correctly into the jack. Insert the headphone plug until it clicks into place.
• Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If this occurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearest Sony dealer for repairs.

• The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings of the Walkman.
  Following the procedures below may reduce the amount of skipping or interruptions.

  • Set all sound quality settings to off.

• If you are listening to music using the Bluetooth function, see “Notes on the Bluetooth function.”
• When listening to songs with the noise canceling function on inside transportation such as a bus or train, large vibrations other than the driving noise (such as when the vehicle drives over a large bump) may be transmitted to the headphone unit's built-in microphone due to your seating position, which may cause the sound to cut out. This phenomenon can be improved by reducing the [Set Noise Cancel Level] value. Set the [Set Noise Cancel Level] value to a smaller value for use.

• To play songs without interruption (gapless playback), import (rip) content from media in AAC, MP3, or FLAC format to the latest version of Media Go, and then transfer them to your Walkman.

• Sound effect settings are not applied in the following cases.
  • During video playback
  • During podcast playback
  • While listening to FM radio

• The battery cannot be charged while is displayed because the protection function is engaged. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).

• You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby (sleep) or hibernation status.

• Check that the USB connection to the computer is made properly.

• There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.

• Use the supplied USB cable.

• Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman directly to a USB connector on your computer.

• Check whether the operating system and operating system version installed on the computer are compatible with your Walkman.

• The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest Sony dealer.

• If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again using USB.

• This will differ depending on the environment where your Walkman is used, but on average the built-in rechargeable battery can be charged approximately 500 times. The battery life becomes shorter and capacity is reduced as a result of the number of times it is recharged or used, and the environment in which it is used. When the usable battery life is half the usual time even when the battery is fully charged, the battery should be replaced.

• Consult your nearest Sony dealer for more details on the life of the built-in battery.

• To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart the Walkman by yourself.

• Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries.

• If your Walkman is used in an environment where the temperature is below 5 °C (41 ºF), the battery life becomes shorter due to characteristics of the battery. This is not a malfunction.
• Charge the battery until it is full.
• The battery life can be extended by using wired headphones instead of Bluetooth audio devices.
• More battery power is consumed when the Bluetooth function is used.
• More battery power is consumed when the noise canceling function is used.

• When [Battery Care] is set to [On], the maximum recharge capacity is limited to about 90 %, resulting in the first bar of the battery indication disappearing quickly.

• You can preserve the battery life and get more use from each charge by changing your Walkman settings and managing the power appropriately.
• Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over a year. Contact your nearest Sony dealer.
• If the usable battery life is half that when new even after sufficiently charging the battery, your battery may have deteriorated. Contact your nearest Sony dealer.

• For details on the battery duration, see “Battery life.”

• For details on the charging time, see “Specifications.”

• When charging the battery in battery care mode, the battery status icon is full when charging is complete. However, the time it takes for the first bar of the battery indication to disappear is quicker than when the battery is charged to 100 %.

• If the remaining battery power is low, charge the battery.
• When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes.
• Make sure that the USB connection to the computer is made properly and securely.
• Use the supplied USB cable.
• Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer.
• Change the setting to [USB Connection Mode].
• If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection again.

• When using Windows Vista, Windows 7, Windows 8, Windows 8.1 or Windows 10, the Walkman screen remains as [Connected USB (Storage in use: system storage)] or [Connected USB (Storage in use: SD card)]. This is not a problem provided that the "Safely Remove Hardware" operation is complete. Disconnect your Walkman from the computer.

• If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on the computer.
• There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install the software, and then delete any unnecessary files.
• With a Windows computer, you may not be able to install the software if your account does not have administrator privileges or if you have not logged in as a computer administrator. Log in using an account with administrator privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a new account using only one-byte characters in the user name.
• With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem stopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow the instructions in the dialog box.

• Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used.

• Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it.

• The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched.

• If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again via USB.

• Check that the USB connection to the computer is made properly.
• Use the supplied USB cable.
• You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on your computer.
• The version of the installed Media Go may not be the latest. Install the latest version via the Internet.
• To transfer content to a microSD card inserted in your Walkman, set the destination for transferring content to the microSD card by following the instructions shown on the display of your Walkman.
• There is not enough free space in your Walkman, or the number of files has exceeded the maximum number of transferable files. Delete any unnecessary content to increase free space. For details on the number of files recordable, see the following.
  • “Maximum recordable number of songs and time (Approx.)”
  • “Maximum recordable time of videos (Approx.)”
• Songs with a limited playing period or playing count may not be transferred due to restrictions set by copyright holders. For details on the settings of each audio file, contact the distributor.
• Some of the content on your Walkman may be damaged. Copy the content that you need onto the computer and initialize (format) the Walkman.
• If the software is not compatible with your Walkman, install compatible software and use the compatible software to transfer content.
• You may be attempting to transfer corrupted content. Delete the content that cannot be transferred from the computer, and import this content to the computer again. Do not perform any other tasks on the computer when transferring content to your computer. Doing so may cause the content to be corrupted.
• You may be attempting to transfer a file that is not in playable format. See “Supported formats.”
• Transferring may be stopped due to noise such as static electricity accumulated in the computer. This happens to protect data. Disconnect your Walkman, and then reconnect it.

• If the remaining battery power is low or insufficient, charge the battery. If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paper clip, etc. to restart the Walkman.

• The data hierarchy levels of the content such as music transferred by drag-and-drop may not be correct. Place them in the appropriate folder and hierarchy.

• Transferred files are not in a playable format. See “Supported formats” for details on playable formats.

• When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder of your Walkman.

• The transferred content may be damaged. When you transfer content, make sure that no other tasks are running on your computer until transferring is completed. Otherwise, the content may be damaged. Delete the unplayable content from your Walkman and transfer it again. If the Walkman is still unable to play the content, format the built-in flash memory of the Walkman using the function of the Walkman and then transfer the content again.

• If you change the file names or location of the content such as music that was transferred from your computer to your Walkman, the content may not be recognized by the Walkman. Return it to the correct name and location.

• If you have initialized (formatted) the built-in flash memory of your Walkman using Windows Explorer, initialize (format) it again using the Walkman. If you have initialized (formatted) the Walkman using the Mac Finder, initialize (format) it again using the Walkman.

• If songs are being played back using shuffle, cancel shuffle to return to normal playback.

• When tracks are transferred from the computer using drag-and-drop, the track order may be different from the album track order. Create a playlist using software on your computer and transfer the playlist to your Walkman. For details on playlists, refer to the help of the software you are using.
• If you want to repeat a song in an album, select [Settings] - [Music Settings] - [Playback Range] -[Selected Range], and then play the song by selecting [Music] - [Album] from the Home menu.

• The remaining battery power is low or the battery has run out.
• The content may not be supported on your Walkman. Select and play other content.
• If a Bluetooth audio device is connected, check the connection status.

• If [Playback Range] is set to [All Range], change the playback range settings to [Selected Range].

• If [Playback Range] is set to [Selected Range], change the playback range settings to [All Range].

• When you press and hold the button, songs can be added to the bookmark list individually and playback of the songs continues. When you press the button, playback of the song stops.

• Songs are not displayed in the order they were transferred in. To transfer songs in a specific order, create a playlist using software on your computer and transfer the playlist to your Walkman. For details on playlists, refer to the help of the software you are using.

• To play songs without interruption (gapless playback), import (rip) content from media in AAC, MP3, or FLAC format to the latest version of Media Go, and then transfer them to your Walkman.

• Content is displayed repeatedly when you transfer content using 2 or more software programs, for example when you transferred content using Media Go and then transferred the same content using software other than Media Go.

• When you import a compilation album using Media Go, it may be imported as multiple albums. If this happens, edit the data using Media Go so that they are put together as an album, and then transfer it to your Walkman again. For details on how to edit, refer to the help of Media Go.

• Register the cover art in Media Go or iTunes. Cover art may not be displayed for songs transferred from Windows Explorer or the Mac Finder.

• When you transfer video content to your Walkman using Windows Explorer or the Mac Finder, transfer a JPEG file with the same name as the video content in the “VIDEO” folder as well.
• If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.
• To attach cover art to a song that has already been transferred to your Walkman, delete the music content from the Walkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again.
• Your Walkman is unable to display a thumbnail for video content that has been transferred to the Walkman via a Bluetooth connection. Connect the Walkman to a computer via USB and transfer the video content to the Walkman again using software.
• Depending on the software used to register the cover art to the song, the cover art may not be sent if the song is sent via a Bluetooth connection. Connect your Walkman to a computer via USB and transfer the song to the Walkman again using software.

• There is no lyrics data for the songs. See “Adding lyrics to songs.”

• Create an LRC file for the song to display lyrics.

• The file name or file format is incorrect.

  See “Making lyrics information in a text file” for information on the file naming rule and file format.

• Your Walkman is unable to display lyrics information for songs that have been transferred to the Walkman using a Bluetooth connection, even if the songs have lyrics information, due to system restrictions. Connect the Walkman to a computer via USB and transfer the song to the Walkman again using software.

• Some types of characters and symbols may not be displayed correctly on your Walkman in the following cases:

  • A language that is not supported by your Walkman is used in the text.
  • User-defined characters or special symbols are used in the text.
• Replace the characters of the content that has been transferred to your Walkman using software with displayable characters in the software and transfer the content to the Walkman again.

• Information such as the album or artist name is not contained in the data. You can add an album or artist name to content such as music transferred using software and transfer the content to your Walkman again.

• Information such as the song title, album or artist name cannot be added to WAV files due to the file specifications. To attach such information, convert the file to a format that supports data attachment such as FLAC, and then add the information to the file before transferring it to your Walkman again.

• You cannot delete content transferred using software such as Media Go or iTunes by using the function on your Walkman. Delete them using the software that you used to transfer them.
• You cannot delete content transferred using Windows Explorer by using the function on your Walkman. Delete the content using Windows Explorer.
• You cannot delete content transferred using the Finder by using the function on the Walkman. Delete the content using the Finder.

• Your Walkman may not support the file format of the episode. Check the file formats playable on the Walkman.