Digital Music PlayerNW-E393/E394/E395
The computer does not recognize your Walkman.
- If the remaining battery power is low, charge the battery.
- When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes.
- Make sure that the USB connection to the computer is made properly and securely.
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Use the supplied USB cable.
- Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer.
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If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection again.
