Digital Music PlayerNW-E393/E394/E395

Sound can only be heard from one side of the headphones.

  • Sound will not be output properly if the plug is not inserted correctly into the jack. Insert the headphone plug until it clicks into place.
  • Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If this occurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearest Sony dealer for repairs.