About model names mentioned in this “Help Guide”

Depending on the country/region in which you have purchased your Walkman, some models may not be available.

Computer system requirements when connecting your Walkman

See “System requirements” for details on computer system requirements.

Battery charging

The battery might be low when you use your Walkman for the first time. Charge the battery before using the Walkman.

About images used in this “Help Guide”

Design and specifications are subject to change without notice.

(Startup Guide) (paper)

Describes the operation flow from turning your Walkman on to listening to music.

Instruction Manual (paper)

Describes the notes on use, compliance and other information.

Help Guide

You are currently viewing the Help Guide. This contains information such as explanations of Walkman operations and software.

Important Information

Contains information on trademark rights, laws, and regulations. You can read it by installing the software (supplied) on your computer.

This Help Guide shows icons on your Walkman as follows: [Music], [Settings]. Items such as menus on the screen are shown as follows: [Album], [Play Mode].

Press the button () to select items. Press the button () to confirm.

Home menu

Press and hold the button () to display the Home menu.

Note

• Except for some special cases, operating explanations assume that you are starting from the Home menu. Operations may differ from the explanation in situations such as during playback of music.
• If a function or setting can be done in more than one way, the simpler method is explained.

Viewing photos

You can enjoy viewing photos stored on your Walkman while you are listening to music.

Listening to FM radio

You can enjoy listening to FM radio on your Walkman.

1. BACK/HOME button

   Press to go up one list screen level or to return to the previous menu.

   Press and hold to display the Home menu.

2. 5-way button

   Press the button at the center to start playback, or press the /// marks to navigate through the on-screen menus of your Walkman.

   There is a tactile dot on the button to help you operate the buttons without looking.

3. Headphone jack

   Insert the headphone plug until it clicks into place.

   Sound will be impaired if the headphones are not connected properly.

   

4. USB jack

   Connect the USB cable (supplied) or other accessories that support microUSB (not supplied).

5. Display

6. VOL (Volume) +/– button

   Press to adjust the volume.

   There is a tactile dot on the + button to help you operate the buttons without looking.

7. HOLD switch

   Set the HOLD switch to protect your Walkman against accidental operation during transportation.

   Slide the HOLD switch in the direction of the arrow () to disable all operation buttons. Slide the HOLD switch to the opposite position to release the HOLD function.

8. OPTION/POWER button

   Press to display the option menu.

   Press and hold to turn your Walkman on. Press and hold again to turn your Walkman off. The screen will go blank and the power will turn off.

9. RESTART button

   Press the RESTART button with a small pin, etc. to restart your Walkman.

10. Strap hole

    Use to attach a strap (not supplied).

• Turn off the power manually.
• Set a shorter time for [Screen Off Timer].
• Adjust the screen brightness.
• Set all sound quality settings to off.

• The charging time differs depending on the battery usage conditions.
• If the battery life is reduced to about half of its normal life even if sufficiently charged, it has probably worn out. Please contact your nearest Sony dealer.
• If you charge your Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond. Charge the Walkman for about 10 minutes, after which it should start operating normally again.
• When the ambient temperature exceeds the recommended range, is displayed on the screen and charging is forcibly stopped. Charge the battery in an ambient temperature between 5 °C to 35 °C (41 ºF to 95 ºF).
• The number of times the battery can be recharged from complete discharge is approximately 500 times. This number may vary depending on the conditions under which you use your Walkman.
• To prevent battery deterioration, charge the battery at least once every six months or every year.
• Charging is not guaranteed with homebuilt or modified computers.
• Operation with a USB port extended with a USB hub is only guaranteed when a self-powered USB hub that carries an authorized logo is used.
• Do not leave your Walkman connected for an extended period of time to a laptop computer that is not connected to an AC power supply. Doing so may discharge the computer’s battery.
• Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting these operations.
• Your Walkman may become hot while charging. This is not a malfunction.
• You cannot operate your Walkman when it is connected to a computer.
• The battery indicator scales are not equal. Refer the battery indicator as a guide.
• [Do not disconnect.] is displayed when transferring data between your Walkman and the computer. Do not remove the USB cable when [Do not disconnect.] is displayed. Doing so may result in a loss of the data being transferred and data on the Walkman.

1. Information area

2. [Photos]

   View photos transferred to your Walkman.

3. [Music]

   Listen to songs transferred to your Walkman.

4. [Settings]

   Set up your Walkman and its functions.

5. [FM Radio]

   Listen to FM radio broadcasts.

6. [Go to song playback screen]

   Display the music playback screen.

7. [Playlists]

   Play songs from playlists transferred using Music Center for PC, etc. to your Walkman.

• Your Walkman cannot be operated when connected to a computer.

• Do not disconnect your Walkman from your computer when transferring data between the Walkman and the computer via USB. Doing so may result in loss of the data being transferred and data on the Walkman.

• Do not turn on, restart, wake up from sleep mode, or shut down the computer with your Walkman connected to the computer via USB. Doing so may cause the Walkman to malfunction. Disconnect the Walkman from the computer before conducting those operations.

Music Center for PC is software for your Windows computer that allows you to import content such as music to your Windows computer and manage stored content on your Windows computer. You can transfer content that you have imported from CDs to your Walkman.

Content Transfer is software for your Mac computer that allows you to transfer content such as music managed with iTunes or the Finder to your Walkman easily. You can transfer files, folders, and playlists to the appropriate folder of the Walkman simply by drag-and-drop.

Note

• Do not rename the following default folders.
  • MUSIC
  • PICTURE and DCIM
  Otherwise, they will not be recognized by your Walkman anymore.
• Some songs may not be played back on your Walkman due to copyright protection.

You need to transfer music from your computer to your Walkman in order to listen to music on the Walkman. Use Music Center for PC to transfer songs from a CD or your computer to the Walkman. You can also transfer them by drag-and-drop from Windows Explorer. For a Mac computer, you can use Content Transfer to transfer the songs from iTunes, etc. You can also transfer them by drag-and-drop from the Mac Finder.

1. Index

   The index displays a list of song or album names, along with each letter of the alphabet. Navigate the index by pressing the button () to move to the next or previous letters.

Hint

• The display format of the album list can be changed so that only the cover art is displayed.

1. Information area
   The playback status, remaining battery power, etc. are displayed.
2. Song title/Artist name
3. Selected search method
4. Elapsed time of current song
5. Time line bar
6. Music settings icons
   • [Bass Boost]
   • [Repeat] from the [Play Mode] settings
   • [Shuffle] from the [Play Mode] settings
   • [Shuffle & Repeat] from the [Play Mode] settings
   • [Repeat 1 Song] from the [Play Mode] settings

Note

• The elapsed time and the time line bar indications may be unstable and inaccurate when playing variable bit rate (VBR) songs.

To play/pause

Press the button ().

To fast forward or rewind

Press and hold the button ().

The length of the current song will be displayed in the bottom right area.

To go to the beginning of the next song or go to the beginning of the previous (or current) song

Press the button ().

The current song number/total number of songs will be displayed for several seconds in the bottom right area.

To browse cover art to select an album

Press the button ().

To return to the list screen

Press the button ().

Hint

• If there is no operation for an extended period while paused, your Walkman will be turned off automatically.

Hint

• Sample music is pre-installed on your Walkman. If you want to delete it, use the software.

Note

• Do not delete or rename the “MUSIC” folder. Otherwise, songs may not be recognized by your Walkman.

You need to transfer photo content onto your Walkman from your computer in order to view photos on the Walkman. For a Mac computer, you can use Content Transfer to transfer them. You can also transfer them by drag-and-drop from Windows Explorer or the Mac Finder.

1. Information area

   The Slide Show playback status, repeat status, current photo number, total number of photos, remaining battery power, etc. are displayed for several seconds.

2. Photo file name
3. Shooting date

Hint

• These indications disappear after a while. They will appear again with button operations.

Display the previous or next photo

Press the button ().

Scroll through the previous or next photos

Press and hold the button ().

Return to the list screen

Press the button ().

Display

Size/resolution

1.77 inch (4.5 cm), QQVGA (128 × 160 Pixels) 65,536 colors

Panel type

TFT color display with white LED-backlight

Interface

USB

Hi-Speed USB (USB 2.0 compliant)

micro USB

Headphone

Stereo mini-jack

FM radio

FM Frequency range

87.5 MHz to 108.0 MHz

Antenna

Headphone cord antenna

Output (headphones)

Frequency

Frequency response

20 Hz to 20,000 Hz (when playing data file, single signal measurement)

Power Source

Built-in Rechargeable lithium-ion Battery

USB power (from a computer via a USB connector of the player)

Charging Time

USB-based charging

Approx. 120 minutes

Operating temperature

5 °C to 35 °C (41 ºF to 95 ºF)

Dimensions

w/h/d, projecting parts not included

42.4 mm × 92.0 mm × 9.1 mm (1 11/16 inches × 3 5/8 inches × 3/8 inches)

w/h/d

43.2 mm × 92.3 mm × 9.6 mm (1 3/4 inches × 3 3/4 inches × 13/32 inches)

Mass

Approx. 39 g (1.4 oz)

Capacity (User available capacity)

NW-E393: 4 GB

NW-E394: 8 GB

NW-E395: 16 GB

The values shown below are the approximate battery life when content is played continuously at the default settings.

Music

MP3 128 kbps: Approx. 35 Hrs

AAC 256 kbps: Approx. 34 Hrs

FM Radio

Approx. 12 Hrs

Note

• Even if the player is turned off for an extended period, a small amount of battery power is still consumed.
• Battery life may vary depending on volume setting, conditions of use and ambient temperature.

The approximate times are based on the case in which you transfer or record only 4 minute songs.

Number

NW-E393 (4 GB)

MP3 128 kbps: 840 songs
AAC 256 kbps: 420 songs

NW-E394 (8 GB)

MP3 128 kbps: 1,800 songs
AAC 256 kbps: 900 songs

NW-E395 (16 GB)

MP3 128 kbps: 3,700 songs
AAC 256 kbps: 1,800 songs

Time

NW-E393 (4 GB)

MP3 128 kbps: 56 hr. 00 min.
AAC 256 kbps: 28 hr. 00 min.

NW-E394 (8 GB)

MP3 128 kbps: 120 hr. 00 min.
AAC 256 kbps: 60 hr. 00 min.

NW-E395 (16 GB)

MP3 128 kbps: 246 hr. 40 min.
AAC 256 kbps: 120 hr. 00 min.

Music (Music player)

Audio Formats

MP3

Media File format: MP3 (MPEG-1 Layer3) file format

File extension: .mp3

Bit rate: 32 kbps to 320 kbps (Supports variable bit rate (VBR))

Sampling frequency (*1): 32, 44.1, 48 kHz

WMA (*2)

Media File format: ASF file format

File extension: .wma

Bit rate: 32 kbps to 192 kbps (Supports variable bit rate (VBR))

Sampling frequency (*1): 44.1 kHz

Linear PCM

Media File format: Wave-Riff file format

File extension: .wav

Bit rate: 1,411 kbps

Sampling frequency (*1): 44.1 kHz

AAC (*3)

Media File format: MP4 file format

File extension: .mp4, .m4a, .3gp

Bit rate: 16 kbps to 320 kbps (Supports variable bit rate (VBR)) (*4)

Sampling frequency (*1): 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, 48 kHz

Photo(*5)(Photo Viewer)

Photo Formats

JPEG

Media File format: Compatible with DCF 2.0/Exif 2.21 file format

File extension: .jpg

Profile : Baseline Profile

Number of pixels: Max. 2,048 × 2,048 pixels (4,194,304 pixels)

^(*1)Sampling frequency may not correspond to all encoders.

^(*2)Copyright protected WMA files cannot be played back.

^(*3)Copyright protected AAC-LC files cannot be played back.

^(*4)Non-standard bit rates or non-guaranteed bit rates are included depending on the sampling frequency.

^(*5)Some photo files cannot be played back, depending on their file formats.

• Computer
  • Windows® 10
  • Windows® 8.1
  • Windows® 7
  • Mac OS® X v10.6 or later

  Pre-installed OS only supported.

  [Compatibility mode] is not supported.

• PC application for Windows
  • Music Center for PC application for Windows (recommendation)
  • Internet connection
  • Hard Disk Drive/Solid State Drive: 400 MB or more of available space

• PC application for Mac
  • Content Transfer for Mac application for Mac (recommendation)
  • Internet connection
  • Hard Disk Drive/Solid State Drive: 30 MB or more of available space

• Web browser: Internet Explorer 11 or later

• Internet: Internet connection (for Gracenote® MusicID® service, podcast features, Store access, or online help)

Not supported by the following environments:

• Personally constructed computers or operating systems
• An environment that is an upgrade of the original manufacturer-installed operating system
• Multi-boot environment

We do not guarantee operation for all computers even if they meet the above System Requirements.

• Walkman (1)
• Headphones (1)
• USB cable (1)
• Startup Guide
• Instruction Manual

• If you transfer a lot of content such as music to your Walkman at once, it will take time to build the database on the Walkman. Therefore, it will take more than 1 minute until the Walkman becomes operable again after you disconnect the Walkman from your computer.
• If the HOLD switch is set to the HOLD position, slide the switch to the opposite position.
• If your Walkman contains moisture condensation, wait a few hours to let the Walkman dry out.
• If the remaining battery power is low or insufficient, charge the battery.
• You cannot operate your Walkman while it is connected to a computer. Disconnect the Walkman from the computer.
• If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paper clip, etc., to restart the Walkman.

• Your Walkman may not work properly if the USB device (e.g. computer) to which it is connected is turned on or off without disconnecting the Walkman.

  Restart your Walkman by pressing the RESTART button with a pen or a paper clip, etc.

• If a malfunction occurs, your Walkman turns off and then on again automatically.

• You can set the screen off timer settings in [Screen Off Timer].

• If you spill a drink on your Walkman or wash it in a washing machine, liquid may get inside the Walkman. Stop using the Walkman immediately and consult your nearest Sony dealer.

• Connect to a computer and copy the files onto the computer.
• If you have already deleted content transferred to your Walkman from Music Center for PC, transfer the content from the Walkman to Music Center for PC again.

• The model name is the alphabetical name starting with NW that is printed on the back of your Walkman. If the Walkman is inside a case, you need to remove it from the case to find the name.

• An alarm (beep) and a warning [Check the volume level] are meant to protect your ears when you turn the volume up to a level that is harmful for your ears for the first time. You can cancel the alarm and warning by pressing any button.
• You can turn up the volume after canceling the alarm and warning.
• After the initial warning, the alarm and warning repeat every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically.

• Check that the volume level is not set to zero.
• Check whether the plug is inserted firmly in the headphone jack. Sound will be impaired if the headphones are not connected properly. Insert the plug until it clicks into place.
• If the plug is dirty, wipe it clean with a soft dry cloth.
• If the problem persists after performing the remedies above, use a pen or paper clip, etc., to press the RESTART button and restart your Walkman.

• The remaining battery power is low or the battery has run out.
• The content may not be supported on your Walkman. Select and play other content.

• If using your Walkman near a device that emits radio waves such as a mobile phone, move the Walkman away from the device.
• The content such as music on your Walkman may be corrupted. Connect the Walkman to a Windows computer and use Music Center for PC or Windows Explorer to delete the content in which the noise occurred from the Walkman. If you use a Mac computer, use the Finder to delete the corrupted content. After you have deleted the corrupted content, transfer the content from the computer to the Walkman again. Do not perform any other tasks on the computer while transferring content to the Walkman. Doing so may cause the content to be corrupted.
• If the plug is dirty, wipe it clean with a soft, dry cloth.

• If the HOLD switch is in the HOLD position, slide it to the opposite position.
• If the AVLS (Volume Limit) setting is activated, deactivate it.

• Sound will not be output properly if the plug is not inserted correctly into the jack. Insert the headphone plug until it clicks into place.
• Wires inside the headphone cable may be broken due to unnecessary force, etc. being applied to the cable. If this occurs while using the supplied headphones with a Walkman model supplied with headphones, contact your nearest Sony dealer for repairs.

• The sound may be interrupted or skip depending on the environment where your Walkman is used or the settings of the Walkman.
  Following the procedures below may reduce the amount of skipping or interruptions.

  • Set all sound quality settings to off.

• Sound effect settings are not applied in the following cases.
  • While listening to FM radio

• The battery cannot be charged while is displayed because the protection function is engaged. Charge the battery within the ambient temperature range of 5 °C to 35 °C (41 ºF to 95 ºF).

• You need to turn the computer power on in order to charge your Walkman. Check whether the computer is in standby (sleep) or hibernation status.

• Check that the USB connection to the computer is made properly.

• There may be bad electrical contact in the connector. Disconnect your Walkman, and then reconnect it.

• Use the supplied USB cable.

• Your Walkman may not be able to connect properly to your computer when using a USB hub. Connect the Walkman directly to a USB connector on your computer.

• Check whether the operating system and operating system version installed on the computer are compatible with your Walkman.

• The battery may have deteriorated if you have not used your Walkman for more than a year. Contact your nearest Sony dealer.

• If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again using USB.

• This will differ depending on the environment where your Walkman is used, but on average the built-in rechargeable battery can be charged approximately 500 times. The battery life becomes shorter and capacity is reduced as a result of the number of times it is recharged or used, and the environment in which it is used. When the usable battery life is half the usual time even when the battery is fully charged, the battery should be replaced.

• Consult your nearest Sony dealer for more details on the life of the built-in battery.

• To replace rechargeable batteries, your Walkman needs to be taken apart professionally. Do not take apart the Walkman by yourself.

• Consult your nearest Sony dealer or Sony Service Center for replacement of rechargeable batteries.

• If your Walkman is used in an environment where the temperature is below 5 °C (41 ºF), the battery life becomes shorter due to characteristics of the battery. This is not a malfunction.
• Charge the battery until it is full.
• You can preserve the battery life and get more use from each charge by changing your Walkman settings and managing the power appropriately.
• Depending on the environment in which your Walkman is used, the battery may deteriorate if it is not used for over a year. Contact your nearest Sony dealer.
• If the usable battery life is half that when new even after sufficiently charging the battery, your battery may have deteriorated. Contact your nearest Sony dealer.

• For details on the battery duration, see “Battery life.”

• For details on the charging time, see “Specifications.”

• If the remaining battery power is low, charge the battery.
• When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes.
• Make sure that the USB connection to the computer is made properly and securely.
• Use the supplied USB cable.
• Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer.
• If the approaches listed above fail to resolve the issue, press the RESTART button with a pen or a paper clip, etc., to restart your Walkman, and then try the USB connection again.

• When using Windows 7, Windows 8.1 or Windows 10, the Walkman screen remains as [Connected USB. The player cannot be operated.]. This is not a problem provided that the "Safely Remove Hardware" operation is complete. Disconnect your Walkman from the computer.

• If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on the computer.
• There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install the software, and then delete any unnecessary files.
• With a Windows computer, you may not be able to install the software if your account does not have administrator privileges or if you have not logged in as a computer administrator. Log in using an account with administrator privileges or as the computer's administrator. Furthermore, if two-byte characters are used in the user name, create a new account using only one-byte characters in the user name.
• With a Windows computer, a message dialog may be hidden by the install screen, making the install process seem stopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow the instructions in the dialog box.

• Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used.

• Your Walkman may not be recognized by the computer. Disconnect the Walkman from the computer, and then reconnect it.

• The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched.

• If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESTART button and restart your Walkman, and then connect again via USB.

• Check that the USB connection to the computer is made properly.
• Use the supplied USB cable.
• You may not be able to transfer content when using a USB hub. Connect directly to the USB connector on your computer.
• The version of the installed Music Center for PC may not be the latest. Install the latest version via the Internet.
• There is not enough free space in your Walkman, or the number of files has exceeded the maximum number of transferable files. Delete any unnecessary content to increase free space. For details on the number of files recordable, see the following.
  • “Maximum recordable number of songs and time (Approx.)”
• Songs with a limited playing period or playing count may not be transferred due to restrictions set by copyright holders. For details on the settings of each audio file, contact the distributor.
• Some of the content on your Walkman may be damaged. Copy the content that you need onto the computer and initialize (format) the Walkman.
• If the software is not compatible with your Walkman, install compatible software and use the compatible software to transfer content.
• You may be attempting to transfer corrupted content. Delete the content that cannot be transferred from the computer, and import this content to the computer again. Do not perform any other tasks on the computer when transferring content to your computer. Doing so may cause the content to be corrupted.
• You may be attempting to transfer a file that is not in playable format. See “Supported formats.”
• Transferring may be stopped due to noise such as static electricity accumulated in the computer. This happens to protect data. Disconnect your Walkman, and then reconnect it.

• If the remaining battery power is low or insufficient, charge the battery. If your Walkman still does not operate after charging the battery, press the RESTART button with a pen or a paper clip, etc. to restart the Walkman.

• The data hierarchy levels of the content such as music transferred by drag-and-drop may not be correct. Place them in the appropriate folder and hierarchy.

• Transferred files are not in a playable format. See “Supported formats” for details on playable formats.

• When you transfer audio MP4 files by drag-and-drop, place them in the “MUSIC” folder of your Walkman.

• The transferred content may be damaged. When you transfer content, make sure that no other tasks are running on your computer until transferring is completed. Otherwise, the content may be damaged. Delete the unplayable content from your Walkman and transfer it again. If the Walkman is still unable to play the content, format the built-in flash memory of the Walkman using the function of the Walkman and then transfer the content again.

• If you change the file names or location of the content such as music that was transferred from your computer to your Walkman, the content may not be recognized by the Walkman. Return it to the correct name and location.

• If you have initialized (formatted) the built-in flash memory of your Walkman using Windows Explorer, initialize (format) it again using the Walkman. If you have initialized (formatted) the Walkman using the Mac Finder, initialize (format) it again using the Walkman.

• If songs are being played back using shuffle, cancel shuffle to return to normal playback.

• When tracks are transferred from the computer using drag-and-drop, the track order may be different from the album track order. Create a playlist using software on your computer and transfer the playlist to your Walkman. For details on playlists, refer to the help of the software you are using.
• If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Home menu, then display the option menu and select [Play Mode] - [Repeat].

• The remaining battery power is low or the battery has run out.
• The content may not be supported on your Walkman. Select and play other content.

• If you want to play songs in an album repeatedly, play the song by selecting [Music] - [Album] from the Home menu, then display the option menu and select [Play Mode] - [Repeat].

• If you want to play all the songs on your Walkman, select a song from [Music] - [All Songs].

• Songs are not displayed in the order they were transferred in. To transfer songs in a specific order, create a playlist using software on your computer and transfer the playlist to your Walkman. For details on playlists, refer to the help of the software you are using.

• Content is displayed repeatedly when you transfer content using 2 or more software programs, for example when you transferred content using Music Center for PC and then transferred the same content using software other than Music Center for PC.

• When you import a compilation album using Music Center for PC, it may be imported as multiple albums. If this happens, edit the data using Music Center for PC so that they are put together as an album, and then transfer it to your Walkman again. For details on how to edit, refer to the help of Music Center for PC.

• Content may be duplicated if content with the same name is managed in different file formats. Delete any content in unnecessary file formats.

• Register the cover art in Music Center for PC or iTunes. Cover art may not be displayed for songs transferred from Windows Explorer or the Mac Finder.

• If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.
• To attach cover art to a song that has already been transferred to your Walkman, delete the music content from the Walkman, add the cover art to the content on your computer, and then transfer the content to the Walkman again.

• Some types of characters and symbols may not be displayed correctly on your Walkman in the following cases:

  • A language that is not supported by your Walkman is used in the text.
  • User-defined characters or special symbols are used in the text.
• Replace the characters of the content that has been transferred to your Walkman using software with displayable characters in the software and transfer the content to the Walkman again.

• Information such as the album or artist name is not contained in the data. You can add an album or artist name to content such as music transferred using software and transfer the content to your Walkman again.

• Information such as the song title, album or artist name cannot be added to WAV files due to the file specifications.

• You cannot delete the sample data installed at the factory on your Walkman using the Walkman functions. You also cannot delete content transferred using software such as Music Center for PC or iTunes by using the function on the Walkman. Delete them using the software that you used to transfer them.
• You cannot delete content transferred using Windows Explorer by using the function on your Walkman. Delete the content using Windows Explorer.
• You cannot delete content transferred using the Finder by using the function on the Walkman. Delete the content using the Finder.

• The headphone cord functions as an antenna. FM broadcasts cannot be received when the headphones are not connected.

• The received station may not be fully tuned in. Fully tune in to a station for the best reception.

• The FM signal may be weak inside a building or vehicle. Listen to the FM broadcast near a window if the signal is weak inside a building or vehicle.

• The headphone cord functions as an antenna. Extend the headphone cord as far as possible.

• When [Mono/Auto] is set to [Auto], the reception sensitivity is set automatically according to the reception status. Set [Mono/Auto] to [Mono].

• Depending on the way you use your Walkman, the Walkman may become warm while the battery is being charged or the Walkman is performing intensive data processing. This is not a malfunction.

[System software update failed.] is displayed.

The update of the system software failed to be completed.

Follow the instructions displayed on your computer to retry updating the system software.

[Check the volume level] is displayed.

• An alarm (beep) and a warning [Check the volume level] are used to protect your ears when you turn the volume up to a level that is harmful to your ears for the first time. You can cancel the alarm and warning by pressing any button.

• You can turn up the volume after canceling the alarm and warning.
• After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set to a level that is harmful for your ears. When this happens, the volume is turned down automatically.