Digital Media PlayerNWZ-A15/A17

The computer does not recognize your Walkman.

  • If the remaining battery power is low, charge the battery.
  • When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer. Check that the computer recognizes the Walkman after you have connected it to the computer for about 10 minutes.
  • Make sure that the USB connection to the computer is made properly and securely.
  • Use the supplied USB cable.
  • Your Walkman may not be recognized if connected via a USB hub. Connect the Walkman directly to the USB connector on your computer.
  • Change the setting to [USB Connection Mode].
  • If the approaches listed above fail to resolve the issue, press the RESET button with a pen or a paper clip, etc., to reset your Walkman, and then try the USB connection again.
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