WALKMANNWZ-F886/F887

Cannot unlock the screen lock.

  • If you have set a pattern and enter the incorrect pattern 5 times successively, [Incorrect pattern] is displayed. You can unlock the lock screen by tapping [Try again] and retrying or by tapping [Next] and answering the [Security question] that you set when you created the pattern.
  • If you have set up a Google account, you can unlock the screen lock by tapping [Answer question] or [Enter Google account details] to put a checkmark, and then tapping [Next]. Answer the [Security question] or enter your Google account and password. You need a wireless LAN connection to unlock the screen lock using your Google account.
  • If you have set a password, you cannot unlock the screen lock if you forget the password. If you forget the password, it will be considered a repair item not covered by warranty.
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