Operation

Sound became muffled while swimming.
  • Because the headphone sections are not water-tight, sound quality of your Walkman may deteriorate if water gets inside the headphones. If this happens, remove the water and be sure they are completely dry before you use the Walkman again. [Details]

  • Be sure to choose the best fitting earbuds before you use your Walkman for swimming to prevent water from getting inside the headphones. [Details]

There is no sound.
  • The volume level is set to zero.

  • Turn the volume up.

Your Walkman does not work. (It does not respond to any button operations.)
  • The power is not on.

  • Press and hold the (Power) button for about 3 seconds. [Details]

  • The remaining battery power is low or insufficient.

  • Charge the battery by connecting your Walkman to your computer. [Details]

  • Your Walkman is connected to your computer via USB connection.

  • Disconnect the USB connection, then operate your Walkman.

There is insufficient volume.
  • [AVLS (Volume Limit)] is set to on.

  • Set [AVLS (Volume Limit)] to off. [Details]

Operation of skip folder does not work.
  • Your Walkman performs shuffle playback.

  • Return to normal playback by pressing the P.LIST (Playlist)/SHUF (Shuffle) button. [Details]

Playback is not in the order that you expected.
  • Your Walkman performs shuffle playback.

  • Return to normal playback by pressing the P.LIST (Playlist)/SHUF (Shuffle) button. [Details]

  • You transferred the track by drag-and-drop.

  • When tracks are transferred from the computer using drag-and-drop, the track order may be different from the album track order. Use Media Go or iTunes to create a playlist and transfer it to your Walkman.
    For details on playlists, refer to the Help of the application you are using.

During playback of a song, the next song is suddenly started.
  • Your Walkman may be set to ZAPPIN playback mode.

  • Return to normal playback by pressing the button shortly. [Details]

The OPR lamp blinks red, an error sound is heard, and no data is played/your Walkman cannot be turned on. [Details]
  • The remaining battery power is low or insufficient.

  • You are trying to play an unsupported format or DRM file.

  • Transfer files in a playable format, see [Details]. If you don’t need the files that cannot be played, delete them from your Walkman.

  • Formatting your Walkman failed to complete, or you formatted the Walkman on the computer.

  • There is no song that can be played on your Walkman.

  • Transfer data to your Walkman.

  • There is not sufficient free space.

  • Delete any unnecessary data to increase free space.

  • For details on the maximum recordable number of files, see [Details].

The OPR lamp blinks red while playing back and the voice guidance “EXPIRED” is heard. [Details]
  • The playback limitation period of the song has expired or the playback limitation count has been reached based on subscription conditions, etc.

  • Visit the distributor’s web site from which you purchased the song, and update it.

  • If you don’t need the song, delete it from your Walkman.

I want to backup the content saved on my “WALKMAN.”
  • Connect to a computer and copy the files onto the computer.

  • If you have already deleted content transferred to your Walkman from Media Go, transfer the content again from the Walkman to Media Go.

The voice guidance “Check the volume level” is heard.
  • An alarm (beep) and warning “Check the volume level” are meant to protect your ears when you raise the volume setting beyond a specific level (*1) for the first time.

  • You can cancel the alarm and warning by pressing any button.

  • You can turn up the volume beyond the specific level (*1) after canceling the alarm and warning.

  • After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set beyond the specific level (*1); when this happens, the volume is changed to level [7] automatically.

(*1) Specific level = [18]