WALKMAN Help guide
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Top page > Troubleshooting > List of symptoms and possible causes > Connection to a computer

Connection to a computer

The computer does not recognize your Walkman.

  • Your Walkman is not attached to the USB cradle (supplied) properly.

  • Attach your Walkman to the USB cradle properly and firmly. Charging will start (the OPR lamp lights up in red) even if the connection was not made properly, but there is a possibility that the computer has not recognized the Walkman. In such a case, remove the Walkman from the USB cradle and then attach to the USB cradle again.

  • If the terminals are not clean, wet a soft brush such as toothbrush with water and clean the terminals.

  • Remove your Walkman from the USB cradle and repeat attaching and removing it to/from the USB cradle for several times.

  • The remaining battery power is low or insufficient.

  • Recharge the battery. When you use your Walkman for the first time, or if you have not used the Walkman for a long time, it may take a few minutes to be recognized by the computer, even if charging has already started (the OPR lamp lights up in red). Check that the computer recognizes the Walkman after you have connected it to the computer for about 5 minutes.

Data cannot be transferred to your Walkman from your computer.

  • If you transfer files by drag-and-drop on a computer that does not have Windows Media Player 11 or later installed, only a limited amount of files may be transferable by drag-and-drop.

  • Install Windows Media Player 11 or later from the Windows Media Player download site, then transfer files by drag-and-drop again. Before installing Windows Media Player 11 or later on your computer, make sure to check whether your software or service corresponds to Windows Media Player 11 or later. For details on usage, or support on Windows Media Player, visit the following web site:
    http://support.microsoft.com/

  • Your Walkman is not attached to the USB cradle (supplied) properly.

  • Remove the USB cradle, and then reattach it.

  • There is not enough free space in the built-in flash memory.

  • Transfer any unnecessary data back to the computer to increase free space.

  • For details on the maximum recordable number of files, see [Details].

  • Songs with a limited playing period or play count may not be transferred due to restrictions set by copyright holders. For details on the settings of individual audio file, contact the distributor.

  • You may be attempting to transfer files that are not in a playable format.

  • Transfer files in a playable format, see [Details].

Cannot install software to your computer.

  • If other software is running, it may interfere with the installation. Be sure to quit all other software before installing this software. Particularly, be sure to disconnect from the Internet and quit security software as it can put a heavy load on the computer.

  • There may not be enough free space on the hard drive. Check the amount of free hard drive space required to install the software, and delete any unnecessary files.

  • You may not be able to install the software if your account does not have administrator privileges or if you have not logged in as a computer administrator. Log in using an account with administrator privileges or as the computer’s administrator. Furthermore, if two-byte characters are used in the user name, create a new account using only one-byte characters in the user name.

  • A message dialog may be hidden by the install screen making the install process seem stopped. Press and hold the “Alt” key while pressing the “Tab” key several times. When the dialog is displayed, follow the instructions in the dialog box.

The progress bar on the install screen does not proceed while installing the software. Or, the access lamp of the hard drive does not light for several minutes.

  • Wait until the installation is completed, because it is progressing properly. Installation may take 30 minutes or more depending on the computer used.

Media Go does not start.

  • The software may not start if the computer operating environment has been changed, such as by updating the Windows operating system, etc.

Media Go does not respond (freeze).

  • When transferring or deleting songs from a computer that is running the 64-bit version of Windows Vista, an error may occur in the Windows operating system. In this case, access the Microsoft support website and find “Article ID: 972839.”

Your “WALKMAN” is not recognized by Media Go.

  • Your Walkman may not be recognized by the computer. Remove and then reconnect the USB cable.

  • The software may have failed to install correctly. Use the installer to re-install the software. The imported data will remain untouched.

  • If the remedies above do not solve the problem, use a pen or paper clip, etc. to press the RESET button and reset your Walkman, and then connect again using USB.

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