Computers
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Set [USB Connection] to [Mass Storage]. [Details]
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Use the micro USB cable (supplied).
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Disconnect the USB cable from both the computer and the camera, and connect it again firmly.
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Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.
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Connect the camera directly to your computer without passing through a USB hub or other device.
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Set [USB Power Supply] to [Off]. Your computer may recognize the camera.
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Connect the camera and your computer correctly making a USB connection. [Details]
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When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by the camera. [Details]
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Make the USB connection after the computer is turned on.
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If you are using “PlayMemories Home”, refer to “PlayMemories Home Help Guide.” [Details]
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Consult the computer or software manufacturer.
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You are playing back the movie directly from the memory card. Import the movie to your computer using “PlayMemories Home” and play it back. [Details]
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Use “PlayMemories Home” to copy images stored on a PC into this camera and view them on the camera.