Digital Still Camera DSC-RX100M5
The computer does not recognize this product.
- Set [USB Connection] to [Mass Storage].
- Check that the power of the camera is turned on.
- If the battery level is low, insert a charged battery pack.
- Use the micro USB cable (supplied) to connect the devices.
- Disconnect the USB cable, and connect it again firmly.
- Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.
- Connect this product directly to your computer without passing through a USB hub or other device.
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If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.
