Picture quality is not as good as viewed at the store.

• Picture quality depends on the signal content. See the specifications to display the best possible picture for that signal.

Distorted picture.

• Check the antenna (aerial)/cable connection.
• Keep the antenna (aerial)/cable away from other connecting cables.
• When installing an optional device, leave some space between the device and TV.
• Set [Motionflow] to [Standard] or [Off]. (For [Motionflow] compatible models only.)
• Change the current setting of [Film Mode]/[Cinema Drive]/[CineMotion] to another setting. (Option name differs depending on your region/country.)
• Set [LNA] to [Off] to improve picture reception. ([LNA] may not be available depending on the situation/region/country.)
• Perform [AFT] in [Manual Programme Preset] to improve picture for analogue reception.
• Make sure that the antenna (aerial) is connected using a 75-ohm coaxial cable.

The screen flickers.

• Set [Motionflow] to other than [Impulse] (e.g. [Standard]).

No colour/Dark picture/Colour is not correct/Picture is too bright

• Press the OPTIONS button, then select [Picture] to make adjustments.
• Select [Reset] in [Picture].
• If you set [Power Saving] to [Low] or [High], the black level will be enhanced.

Dark screen. How to brighten the screen.

• Adjust [Backlight] or [Contrast] in [Picture].
• Check the [Power Saving] option setting. If it is [Low] or [High], the screen darkens. Set [Power Saving] to [Off] to brighten the screen.

Colour is not correct. How to adjust the colour tone.

• Adjust [Hue] or [Colour Temperature] in [Picture].
• To deepen the colour tone, adjust [Colour] or [Live Colour] in [Picture].

There is lag between video and sound.

• When enjoying Karaoke from a connected device, set [Scene Select] to [Game].

Screen format/wide mode changes automatically.

• When changing the channel or video input, if [Auto Format]/[Auto Wide] in [Screen] is set to [On], the current [Screen Format]/[Wide Mode] setting is automatically changed according to the input signal. To lock the [Screen Format]/[Wide Mode] setting, set [Auto Format]/[Auto Wide] to [Off].
• Check the [Auto Format]/[Auto Wide] setting in [Screen].

Suddenly the picture becomes small.

• The picture becomes smaller during commercials due to the method used by the provider to broadcast content. When HD content channels switch to SD content (commercials), the picture may be small with a black border.
• [Auto Format]/[Auto Wide] will not expand the picture while the content switches, since the content information is regulated by the channel signal provider. You can manually change the [Screen Format]/[Wide Mode] setting if desired, which will remain in effect until you change the channel/input or manually change the [Screen Format]/[Wide Mode] setting again.

Black bands appear at the edges of the screen.

• Some wide screen programmes are filmed in aspect ratios that are greater than 16:9 (this is especially common with theatrical releases). Your TV will show these programmes with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your programme provider).
• Programmes in 4:3 aspect ratio will have bands on the left and right sides of the screen.
• Programmes broadcasted in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster.
• [Auto Format]/[Auto Wide] will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually set [Screen Format]/[Wide Mode] to [Wide Zoom] or [Zoom], which will remain in effect until you change the channel/input or manually change the [Screen Format]/[Wide Mode] setting again.
• Some cable and satellite set-top boxes can also control the size of the picture. If you are using a set-top box, refer to the manufacturer of the set-top box for more information.

Demonstration mode appears in the screen.

• Press the OPTIONS button on the remote control and select [Suspend Demo]. Then, press the HOME button on the remote control, and select [Settings] → [System Settings] → [General Set-up] → [Shop Front Display Setting]. Set [Demo Mode] and [Picture Reset Mode] to [Off].

A notification appears and hides subtitles or other information.

• Set not to display notifications. Press the HOME button, then select [Settings] → [System Settings] → [Notification Settings].

Subtitles or other information are hidden by the Social Viewing screen.

• Change the Social Viewing screen layout. Press the SOCIAL VIEW button to open the menu screen, then select [Layout] → [Screen:] → [Side-by-side].