Sometimes video streaming quality is poor when using the wireless LAN.

• The wireless network connection quality varies depending on the distance or obstacles (e.g. wall) between the TV and the wireless router (access point), environmental interference, and the quality of the wireless router (access point). In this case, use a wired connection for the Internet, or try the 5GHz band.

• The 5GHz band may not be supported depending on your region/country. If the 5GHz band is not supported, the TV can only connect to a wireless router (access point) using the 2.4GHz band.

Wireless LAN connection fails or radio reception conditions are poor.

• Check the installation location of the TV and wireless router (access point). Signal condition may be affected for the following reasons.
• - Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
• - There are floors or walls between the wireless router (access point) and TV.
• If the problem persists even after checking the above, try making a wired LAN connection.

The TV cannot connect with your wireless router (or access point) at 5GHz.

• While [Wi-Fi Direct] is set to [On], you cannot connect to a wireless router (or access point) at 5GHz. Set [Wi-Fi Direct] to [Off]. Press the HOME button, then select [Settings] → [Network] → [Wi-Fi Direct] → [Off].

Poor picture on Internet Videos.

• Quality depends on the original video provided by the video content provider and your connection bandwidth.

Certain Internet video content displays a loss of detail.

• Video quality and picture size depend on broadband speed and delivery by content providers.

Good picture quality but no sound on Internet video content.

• Quality depends on the original content provided by the video content provider and your connection bandwidth.
• Due to the nature of Internet video, not all videos will contain sound.

Apps are inaccessible.

• Check that the LAN cable or AC power cord of the router/modem* has been connected properly.

  * Your router/modem must be set in advance to connect to the Internet. Contact your Internet service provider for router/modem settings.

• Try using apps later. The app content provider’s server may be out of service.

Serious Error 5006 Contact Sony appears when trying to perform [Refresh Internet Content].

• This error may occur if [Refresh Internet Content] did not complete successfully. Use the following steps, re-checking the Internet content status after completing each step:

1. Perform [Refresh Internet Content].

   Press the HOME button, then select [Settings] → [Network] → [Refresh Internet Content].

2. If the problem still exists, perform step 1 again.
   

3. If the problem persists, troubleshoot the Internet connection via the following:
   - Check that an active Internet connection exists with a wired router, wireless bridge, or wireless gaming adapter.
   - Reset the network equipment, such as cable modem, wired/wireless router, by powering off and on, then attempt step 1 again.
   - If the problem continues, wait a while and try step 1 again.
   - Confirm the Internet speed meets the minimum recommended specification of 2.5 Mbps for standard definition (SD) content and 10 Mbps for High Definition (HD) content.
   - Test the quality of service of your LAN connection by checking ping, jitter and packet loss. (Ping should be under 30ms, jitter should be less than 3ms, and packet loss should be 0.)
   

Some applications in [Apps] are not available./Disappeared from [All Apps].

• Reset the TV to the factory setting. To reset the TV, refer to “Troubleshooting” in the paper manual supplied with this TV.

The TV cannot access the Internet when IPv6 is set.

• IPv6 may not be available, in which case set IPv6 to off. Press the HOME button, then select [Settings] → [Network] → [IPv6 Setup] → [Set up IPv6 connection] → [No].