No picture from a connected device.

• Turn the connected device on.
• Check the cable connection between the device and TV.
• Press the button to display the list of inputs, then select the desired input.
  (When using the Touchpad Remote Control, press the Control Bar (), slide the touchpad to highlight the button, then press the touchpad to select.)
• Correctly insert the USB device.
• Make sure that the USB device has been properly formatted.
• Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.

You cannot select a connected device in the Home Menu.

• Check the cable connection.

Some input sources cannot be selected.

• Select [AV Preset]/[Video Labels]/[Label Video Inputs] and confirm the [Always] setting for the input sources. (Option name differs depending on your region/country.)

Certain programmes on digital sources display a loss of detail.

• Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.

Photo images appear small on the screen.

• Photo images may not be displayed in full screen depending on the resolution or aspect ratio of the file.

Photo images or folders take time to display.

• Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
• The first time a USB device is connected to the TV via USB cable, it may take up to a couple of minutes for the photos to display.

You cannot find a connected BRAVIA Sync HDMI device.

• Check that your device is BRAVIA Sync-compatible.
• Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync Control] is set up on the TV.

You cannot control a second AV receiver.

• Only one BRAVIA Sync-compatible AV receiver can be used.

The TV does not output picture and/or sound from the MHL device.

• Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.