Connected Device Symptoms
- Turn the connected device on.
- Check the cable connection between the device and TV.
- Press the button to display the list of inputs, then select the desired input.
(When using the Touchpad Remote Control, press the Control Bar (), slide the touchpad to highlight the button, then press the touchpad to select.)
- Correctly insert the USB device.
- Make sure that the USB device has been properly formatted.
- Operation is not guaranteed for all USB devices. Also, operations differ depending on the USB device features or the video files being played.
- Check the cable connection.
- Select [AV Preset]/[Video Labels]/[Label Video Inputs] and confirm the [Always] setting for the input sources. (Option name differs depending on your region/country.)
- Less detail than usual or artifacts (small blocks, dots or pixelation) may appear on the screen, due to the digital compression of the source content used by certain digital broadcasts and DVDs. The degree of visible artifacts depends on the clarity and resolution of the TV.
- Photo images may not be displayed in full screen depending on the resolution or aspect ratio of the file.
- Depending on the image dimension, file size, and number of files in a folder, some photo images or folders take time to display.
- The first time a USB device is connected to the TV via USB cable, it may take up to a couple of minutes for the photos to display.
- Check that your device is BRAVIA Sync-compatible.
- Make sure that [Control for HDMI] is set up on the BRAVIA Sync-compatible device and [BRAVIA Sync Control] is set up on the TV.
- Only one BRAVIA Sync-compatible AV receiver can be used.
- Disconnect the MHL cable, then reconnect it. Or turn the MHL device off, then turn on again and release the screen lock of the device.