Reader Device

Power On/Off

The Reader cannot turn on.
  • The Reader cannot be operated if connected to your computer and set to data transfer mode. Use the safely remove hardware function of your computer, and then disconnect the USB cable from the Reader.

  • Moisture condensation may have occurred. Wait for a few hours and then turn on the Reader.

  • If the battery is completely depleted, power will not be supplied to the (Power) button, and you may not be able to turn on the Reader. In this case, the Charge/Busy indicator may blink red 3 times. Connect the Reader to your computer via the supplied USB cable; the Reader will automatically turn on approximately 5 minutes later. Wait until the Reader turns on before trying to operate it.

The Reader cannot turn off or enter sleep mode.
  • If the Reader screen freezes and stops responding, the (Power) button will also not work. In this case, reset the Reader. See Details.

The Reader automatically enters sleep mode or turns off.
  • To conserve the battery’s charge, the Reader includes automatic power saving modes. The Reader will enter sleep mode after 10 minutes of inactivity. After 3 days* in sleep mode, the Reader will shut down/power off automatically.

* If the battery’s charge is low, the Reader may automatically turn off within 3 days. However, when playing audio or viewing a slideshow, this feature does not work. The automatic power saving modes cannot be turned off.

Battery

Cannot charge the Reader.
  • If you use other than the supplied USB cable to charge the Reader, it may not charge correctly. To charge the Reader, use only the supplied USB cable and, optionally, the AC Adapter (PRSA-AC10/PRSA-AC1A, sold separately). See Details.

  • If you are charging from the USB port on your computer, make sure that the Reader is connected directly to the USB port with the supplied USB cable. Do not use a USB hub.

  • The battery has not been given enough time to fully charge. Charge the Reader until the icon changes to the icon. (The charge icon does not indicate the remaining battery power while charging.)

  • Your computer must be turned on to charge the Reader. The Reader will not be charged if your computer enters sleep mode or standby mode. Keep your computer turned on with a stable and continuous power supply while charging the Reader.

  • If your computer enters sleep mode while the Reader is connected and charging, the Reader battery’s charge will gradually drain, the Reader will shut down and the Reader’s battery will not charge. In this case, disconnect the USB cable from the Reader, wake the computer from sleep mode, and then reconnect the USB cable to the Reader.

  • Your computer may not be supplying sufficient power. If you connect the Reader to your laptop computer, maintain a stable and continuous power supply to the laptop computer while charging the Reader.

Battery life seems short.
  • The Reader may not have been charged fully. Make sure that you charge the Reader until changes to .

  • The operating temperature is below 5°C (41°F). This is due to the battery characteristics and not a malfunction.

  • The Reader requires power while in sleep mode. If you are not planning to use the Reader, turn it off instead of leaving it in sleep mode.

  • If you are not browsing on the Web, exit [Browser] by pressing the (Home) button.

  • The icon in the status bar indicates that the Reader is playing audio. Audio playback consumes battery power. Go to the audio player and pause playback if necessary. See Details. The Reader does not automatically enter into sleep mode while playing audio.

  • The Reader battery gradually discharges when not in use for a prolonged period of time. Before turning on the Reader after a prolonged period of disuse, charge the Reader again.

  • If you are not using wireless communications, turn off Wi-Fi. See Details.

  • If you are charging the Reader by data transfer mode and the computer enters sleep mode or standby mode, the Reader will be unable to charge, and the battery may drain. When charging the Reader, confirm that your computer is on, and completely charge the Reader before using it. See Details.

Touchscreen

The Reader does not wake up or start immediately.
  • In cold temperatures, the touchscreen may respond slower than usual. This is due to the touchscreen characteristics and is not a malfunction.

  • After resetting or turning off the Reader, it may take time for the startup screen to appear.

The screen does not respond.
The screen responds slowly.
  • If the touchscreen becomes dirty, it may not function correctly. Clean the touchscreen with a soft cloth, such as a cleaning cloth for eyeglasses.

  • In cold temperatures, the touchscreen may respond slower than usual. Turn off the Reader and leave it for a few hours until it adjusts to the ambient temperature.