Wireless Connectivity

Reader Store

Reader Store provides comprehensive support information. For Reader Store support, press the (Home) menu tap the [Reader Store] application press the (Menu) button tap [Help and Support].

• The Wi-Fi network connection may have been interrupted. Make sure that Wi-Fi is turned on and set up correctly, check the signal strength of the access point and try again. See Details.

• Books are downloaded to the [Books] application, and newspapers/magazines are downloaded to the [Periodicals] application. Tap on the status bar to open the notification window, and check under [Notification] to check your downloaded items. See Details.

• If the download of an item failed, press the (Home) button tap [Purchased Content] to go to [My Account] at Reader Store and re-download it.

Wi-Fi connection

• The network feature could not be turned on because the remaining battery power is too low. Charge the Reader for a few minutes, and then try again.

• Make sure that Wi-Fi is turned on and check the signal strength of the access point.

• Scan the available access points in the vicinity and select a new one.

• Make sure that the security method (WEP/WPA), the static IP address and the proxy settings are correct.

• The access point is using an unsupported security method or encryption key.

• Public Wi-Fi networks may require a user ID and password. In this case, you must enter a correct user ID and password to establish a network connection.

• The access point has the MAC address filter enabled. To check the MAC address, press the (Home) button tap [Settings] [About] [Device Information]. Make sure that this MAC address is accepted by the access point.

• The Wi-Fi network settings of the access point are not correct. Adjust the settings as described in the manuals that came with the access point and in any information provided by the network administrator.

• The Reader is too far from the access point. Move the Reader closer to the access point and scan again.

• Obstacles such as walls, metal or concrete between the Reader and an access point may adversely affect the connection. Try moving the Reader to a different location and scan again.

• There is other equipment nearby using the 2.4 GHz frequency band (such as a cordless phone, a microwave oven, or Bluetooth computer equipment). Move the equipment away or turn it off.

• The Wi-Fi network service is temporarily not available or degraded. Check with the network administrator for the status.

• The access point you want to use is set to not broadcast its SSID to users. In this case, the access point may not be shown on the Wi-Fi network list. Tap [Add Wi-Fi Network] and enter the SSID manually. See Details.

Browser

• The Wi-Fi network connection may have been interrupted. Make sure that Wi-Fi is turned on and set up correctly, check the signal strength of the access point, and then refresh the Web page.

• Due to the vast range of standards and technologies used to design Web pages, it is not possible to guarantee that all pages will be displayed correctly.

• The font size does not change if it is specified by the Web page. You can use the zoom feature to enlarge the page display.