Bluetooth communication

Cannot register a Bluetooth audio device (cannot complete pairing)
  • Your “WALKMAN” and the Bluetooth audio device are too far from each other for Bluetooth communication.

  • Register (pair) them within the communication range [Details].

  • The Bluetooth audio device does not support profiles that your “WALKMAN” does.

  • If the support profiles are different, your “WALKMAN” and Bluetooth audio device cannot be registered (paired).

Bluetooth communication does not start.
  • The Bluetooth audio device is not turned on.

  • Turn on the Bluetooth audio device and set it up for Bluetooth communication.

  • Bluetooth connection has ended.

  • Registering (pairing) the Bluetooth audio device has failed or not been completed.

  • Your “WALKMAN” cannot communicate with devices that it has not registered. Register (pair) your “WALKMAN” and the Bluetooth audio device(s) [Details].

  • Your “WALKMAN” or Bluetooth audio device has entered the standby mode.

  • Restore it from standby mode.

  • The battery is running low or nearly empty.

  • Charge the battery by connecting your “WALKMAN” to a running computer or AC outlet [Details].

  • The registration information on your “WALKMAN” or Bluetooth audio device has been deleted as a result of formatting, resetting, etc.

  • Register (pair) your “WALKMAN” and the Bluetooth audio device again.

You cannot hear the sound from the communicating Bluetooth audio device.
  • The Bluetooth audio device volume is muted.

  • Change the settings to restore the audio function.

  • The volume is set to zero.

  • It may not be possible to wirelessly adjust the volume of certain Bluetooth audio devices. Turn up the volume of the Bluetooth audio device and your “WALKMAN” to a moderate level.

  • Your “WALKMAN” or Bluetooth audio device is not turned on.

  • Turn it on, and set it up for Bluetooth communication.

  • The Bluetooth audio device may not support A2DP profile.

  • Check whether the Bluetooth audio device supports A2DP profile [Details].

  • Playback of a file has not started.

  • The Bluetooth audio device is not turned on.

  • Turn on the Bluetooth audio device and set it up for Bluetooth communication.

  • Bluetooth connection has ended.

  • A song that you want to play back is not selected.

  • Select the song on your “WALKMAN.”

You cannot adjust the volume.
  • The HOLD switch is set to the HOLD position.

  • Slide the HOLD switch to the opposite position [Details].

  • You cannot wirelessly adjust the volume of certain devices. Turn up the volume of the Bluetooth audio device or your “WALKMAN” by hand.

The sound distorts or breaks.
  • A device using the 2.4 GHz frequency, such as a wireless LAN device, cordless telephone, or microwave oven, is in use near your “WALKMAN” or the device.

  • Perform Bluetooth communication away from electronic devices.

  • Communication is obstructed by, for example, metal, walls or people.

  • Remove any obstacles or change the location to secure communication.

  • If you have not applied sound effects in [Sound Effect Preset], the [Clear Stereo] function will not work during Bluetooth communication [Details].

The sound breaks frequently.
  • A device using the 2.4 GHz frequency, such as a wireless LAN device, cordless telephone, or microwave oven, is in use near your “WALKMAN” or the device.

  • Perform Bluetooth communication away from electronic devices.

  • Communication is obstructed by, for example, metal, walls or people.

  • Remove any obstacles or change the location to secure communication.

  • The bit rate setting is improper for the usage environment.

  • The stability of communication is based on the bit rate setting and the usage environment. If communication is unstable, adjust the bit rate in [Wireless Playback Quality] to secure communication [Details].

Sound skips.
  • Sound skips may occur depending on the usage environment or settings. They may be reduced in the following ways.

  • Place your “WALKMAN” and the Bluetooth audio device closer together.

  • Set the [Wireless Playback Quality] setting to [Prioritize Connection] [Details].

  • Set the [DPC (Speed Control)] setting to [Off] [Details] and the [Karaoke/Language Study] setting to [Off] [Details].

Noise is generated.
  • Bluetooth connection is unstable.

  • You may hear noise under certain communication conditions. Change the location and restart communication [Details].

  • You may hear noise from only one side of the headphones, depending on the connection status.

  • End the Bluetooth connection and reestablish it.

Video sound is delayed.
  • When you listen to video sound from certain Bluetooth audio devices, the sound may slightly lag behind the video.

A received file is not displayed.
  • Your “WALKMAN” does not support the file.

You cannot delete files.
  • The files are not received songs.

  • Delete them using the software you used to transfer, or Windows Explorer. To delete received file(s), see [Details].

  • Your “WALKMAN” does not support the received files.

  • The received files cannot be displayed on the screen of your “WALKMAN.” To delete them, use Windows Explore or delete them all [Details].

Album cover art is not displayed.
  • Cover art may not be sent via Bluetooth connection, depending on the software used to set the cover art.

The screen to enter the passkey appears.
  • A passkey may be required, depending on the connected Bluetooth audio device.

  • Enter the same profile number (4 to 10 - digits) on your “WALKMAN” and the Bluetooth audio device. If you cannot enter the number on the Bluetooth audio device, refer to the manual of the device.

The volume turns down automatically while listening via a Bluetooth connection. (Only for countries/areas complying with European Directives)
  • To prevent hearing damage, the volume is automatically lowered to the factory preset level every cumulative 20 hours that the volume is set beyond [18].