If you have problems

If you experience trouble with the camera, try the following solutions.
  1. Check the items under “Troubleshooting”, then check your camera.

If a code such as “C/E::” appears on the screen, see “Self-diagnosis display”.
  1. Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

  1. Initialize the settings. [Details]

  1. Consult your Sony dealer or local authorized Sony service facility.

  • Be aware that by sending the camera for repair, you give consent that the contents of the internal memory, music files may be checked.

  • Additional information on this product and answers to frequently asked questions can be found at our Customer Support Website.