“Memory Stick PRO Duo” media is not recognized by a computer with a “Memory Stick” media slot.
  • Check that the computer and the “Memory Stick” media Reader/Writer support “Memory Stick PRO Duo” media. Users of computers and “Memory Stick” media Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

  • If “Memory Stick PRO Duo” media is not supported, connect the camera to the computer. The computer recognizes the “Memory Stick PRO Duo” media. [Details]

Your computer does not recognize the camera.
  • When the battery level is low, insert the charged battery pack.

  • Set [USB Connect] to [Mass Storage]. [Details]

  • Use the dedicated USB cable (supplied).

  • Disconnect the dedicated USB cable from both the computer and the camera, and connect it again firmly.

  • Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

  • Connect the camera directly to your computer without passing through a USB hub or other device.

Cannot import images.
  • Connect the camera and your computer correctly making a USB connection. [Details]

  • When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by the camera. [Details]

After making a USB connection, “PlayMemories Home” does not start automatically.
  • Make the USB connection after the computer is turned on.

Cannot play back images on your computer.
  • If you are using “PlayMemories Home”, refer to “PlayMemories Home Help Guide”. [Details]

  • Consult the computer or software manufacturer.

The image and sound are interrupted by noise when you view a movie on a computer.
  • You are playing back the movie directly from the internal memory or the memory card. Import the movie to your computer using “PlayMemories Home” and play it back. [Details]

Images once exported to a computer cannot be viewed on the camera.
  • Export them to a folder recognized by the camera, such as “101MSDCF”.