Self-diagnosis display

If a code starting with a letter of the alphabet appears, the self-diagnosis function on the camera is working.
The last two digits (indicated by ) will differ depending on the state of the camera.
If you cannot solve the problem even after trying the following corrective actions a few times, the camera may need repair.
Contact your Sony dealer or local authorized Sony service facility.
  • There is trouble with the camera’s hardware. Turn the power off and on again.

  • The camera cannot read or write data on the memory card. Try turning off and on the camera again, or taking out and inserting the memory card several times.

  • The internal memory has experienced a format error, or an unformatted memory card is inserted. Format the internal memory or the memory card. [Details]

  • The inserted memory card cannot be used with the camera, or the data is damaged. Insert a new memory card.

  • A camera malfunction has occurred. Initialize the camera, then turn the power on again. [Details]