Operation

• The volume level is set to zero.

• Turn the volume up.

• The headphone plug is not connected properly.

• If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• No audio files are stored in the memory.

• If [NO DATA] appears, transfer music from the computer.

• If the problem still persists even after you perform the procedures above, press the RESET button of your Walkman [Details].

• The battery is consumed.

• Charge the battery fully [Details].

• If your Walkman does not react, even after you charge the battery, press the RESET button to reset the Walkman [Details].

• Transferred files are not in a playable format.

• For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

• You cannot delete songs with your Walkman.

• Delete them using the software you used to transfer the data, or Windows Explorer.

• A device emitting radio signals, such as a mobile phone, is being used near your Walkman.

• When using devices such as mobile phones, keep them away from the Walkman.

• Music data imported from CDs, etc., is damaged.

• Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage.

• Transferred files are not in a playable format. For details, see [Details].

• Some songs may not be played back, depending on certain file specifications.

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• The HOLD switch is set to the HOLD position.

• Slide the HOLD switch to the opposite position [Details].

• Your Walkman contains moisture condensation.

• Wait a few hours to let the Walkman dry out.

• The remaining battery power is low or insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• If you charge the battery and nothing changes, press the RESET button to reset your Walkman [Details].

• Your Walkman is connected to the computer via USB connection.

• Disconnect the USB connection, then operate the Walkman.

• With your Walkman, there is no difference between stopping and pausing. When you press the button, appears and playback pauses/stops.

• It may take time to start up your Walkman if many files or folders are stored on the Walkman, or if audio data transferred to the Walkman has a lot of ID3 tag information. Wait until the start-up animation appears.

• The memory of your Walkman was formatted using Windows Explorer.

• Format the memory using the [Format] menu of the Walkman [Details].

• Your Walkman was disconnected from the computer while files were being transferred.

• Transfer usable files back to your computer and format the memory using the [Format] menu of the Walkman [Details].

• [AVLS(Volume Limit)] is enabled.

• Disable [AVLS(Volume Limit)] [Details].

• The headphone plug is not fully inserted.

• If the headphones are not connected correctly, sound will not be output properly. Insert the headphone plug into the jack until it clicks [Details].

• The remaining battery power is insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• You are trying to play a song that cannot be played on your Walkman.

• Play back another song.

• If a malfunction occurs, your Walkman turns off, and then on again automatically.

• The computer was started or restarted with your Walkman connected to it.

• Reset the Walkman by pressing the RESET button of the Walkman [Details]. Disconnect the Walkman when you start or restart the computer.

• The remaining battery power is low or insufficient.

• Charge the battery power by connecting to the computer [Details].

• There is not enough free space in the memory.

• Connect your Walkman to the computer and delete any unnecessary songs or files to increase free space on the Walkman.