If you have problems
If you run into any problems using your camcorder, follow the steps below.
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Check the items under “Troubleshooting”, and inspect your camcorder.
If a code such as “C:(or E:) :” appears on the screen, see “Self-diagnosis display/Warning indicators”.
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Disconnect the power source, attach the power source again after about 1 minute, and turn the camcorder on.
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Press RESET using a pointed object, and turn the camcorder on. [Details]
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If you press RESET, all settings, including the clock setting, are reset.
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Contact your Sony dealer or local authorized Sony service facility.
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During repair, we may check a minimum amount of data stored on the internal memory in order to investigate the problem. However, your Sony dealer will neither copy nor retain your data.
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Additional information on this product and answers to frequently asked questions can be found at our Customer Support Website.
http://www.sony.net/