Connecting to a computer

“PlayMemories Home” cannot be installed.
  • Check the computer environment or installation procedure required to install “PlayMemories Home.”

“PlayMemories Home” does not work correctly.
  • Quit “PlayMemories Home” and restart your computer.

The camcorder is not recognized by the computer.
  • Disconnect devices from the USB jack of the computer other than the keyboard, mouse, and your camcorder.

  • Disconnect the Built-in USB Cable from the computer and your camcorder, and restart the computer, then connect the computer and your camcorder again in the correct order.

  • When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external devices at the same time, disconnect one that is not connected to a computer.