Operation

• The volume level is set to zero.

• Turn the volume up.

• The headphone plug is not connected properly.

• If the headphones are connected improperly, the sound from the headphones will be impaired. Insert the headphone plug until it clicks into place [Details].

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• A song that you want to play back is not selected.

• Select the song on your Walkman.

• After prescribing the remedies above, if the problem still persists, press the RESET button of your Walkman [Details].

• The battery is consumed.

• Charge the battery fully [Details].

• If your Walkman does not react, even after charging the battery, press the RESET button to reset it [Details].

• After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do not correspond to your Walkman.

• Place the data in the correct place by drag-and-drop [Details].

• Transferred files are not in a playable format.

• For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

• You are placing audio MP4 files in a video folder by drag-and-drop.

• Place them in the [MUSIC] folder by drag-and-drop.

• The playback limitation period of the song has expired due to subscription conditions, etc.

• Songs with an expired playback limitation period cannot be played back. Update them using the software used for transferring.

• Formatting your Walkman failed to complete, or you formatted the Walkman on the computer.

• Retry formatting your Walkman [Details].

• You cannot delete songs transferred from your computer on your Walkman.

• Delete them using the software you used to transfer the data, or Windows Explorer.

• Videos and photos in unsupported format may not be recognized by your Walkman and may not appear in a list [Details].

• If you rename a video file that is transferred from a computer to your Walkman, or move it to another folder, it may not be recognized by the Walkman and may not appear in a video list.

• Data was placed in the wrong location by drag-and-drop.

• Place the data in the correct place by drag-and-drop [Details].

• The built-in flash memory of your Walkman was formatted using Windows Explorer.

• Format the built-in flash memory on your Walkman [Details].

• The USB cable (supplied) was disconnected from your Walkman while data was being transferred.

• Transfer usable files back to your computer and format the built-in flash memory on your Walkman [Details].

• The audio files are not in folders under the [MUSIC] folder.

• Place them in folders under the [MUSIC] folder by drag-and-drop.

• [Playback Range] [Details] is set to [Selected Range].

• Change the playback range setting.

• Noise Canceling is set in a quiet place. (NWZ-E573/E574/E575 only)

• Noise tends to be more noticeable in a quiet place or depending on the noise type. Release Noise Canceling [Details]. Furthermore, the supplied headphones are designed for fairly high sensitivity to maximize the effectiveness of Noise Canceling in noisy places such as outside or in a train. For this, you may hear white noise in a quiet place even if you release Noise Canceling.

• A device emitting radio signals, such as a mobile phone, is being used near your Walkman.

• When using devices such as mobile phones, keep them away from your Walkman.

• Music data imported from CDs, etc., is damaged.

• Delete the data, then import and transfer it again. When importing data to your computer, close any other applications to avoid data damage.

• Transferred files are not in a playable format.

• For information on the playable formats, see [Details]. Some files may not be played back, depending on certain file specifications.

• The headphone plug is dirty.

• Clean the headphone plug with a soft dry cloth.

• The Noise Canceling function is disabled.

• Set [Noise Canceling: On/Off] to [On] [Details].

• You are using headphones other than the supplied ones.

• Use the supplied headphones.

• The earbuds of the supplied headphones are the wrong size or are being worn wrongly.

• Change the size of the earbuds or adjust the earbud position to fit your ears snugly and comfortably [Details]. If you change the size of earbuds, turn to install them firmly on the headphones to prevent from detaching and remaining in your ears.

• The microphone sensitivity is not properly adjusted.

• Your Walkman is adjusted at the factory to maximize the effect of the Noise Canceling function. However, you may attain more effectiveness by heightening or lowering the sensitivity of the microphone embedded in the supplied headphones. Readjust the Noise Canceling function [Details].

• Your Walkman is used in a quiet place.

• The Noise Canceling function may not be effective in a quiet place or depending on the type of noise.

• The selected digital filter is not suitable for reducing the ambient noise at the location.

• Set [Select NC Environment] to the most suitable setting for the location [Details].

• The Noise Canceling function mainly reduces the ambient noise in the low frequency bands and has less effect on ambient noise in the higher frequency bands, such as voices and ringing tones. It has no effect on certain sounds.

• When outputting to external audio speakers using the cradle (not supplied), [VPT (Surround)] settings and the [Clear Stereo] function may not be effective because your Walkman is designed for compatible headphones only. This is not a malfunction.

• The HOLD switch is set to the HOLD position.

• Slide the HOLD switch on the right side to the opposite position [Details].

• Your Walkman contains moisture condensation.

• Wait a few hours to let your Walkman dry out.

• The remaining battery power is low or insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• If you charge the battery and nothing changes, press the RESET button to reset your Walkman [Details].

• Your Walkman is connected to the computer via USB connection.

• Disconnect the USB connection, then operate your Walkman.

• With your Walkman, there is no difference between stopping and pausing. When you press the button, appears and playback pauses/stops.

• [AVLS (Volume Limit)] is enabled.

• Disable [AVLS (Volume Limit)] [Details].

• The headphone plug is not fully inserted.

• If the headphones are not connected correctly, sound will not be output properly. Insert the headphone plug into the jack until it clicks [Details].

• The remaining battery power is insufficient.

• Charge the battery by connecting your Walkman to a running computer [Details].

• You are trying to play a song or video that cannot be played on your Walkman.

• Play back another song or video file.

• There is no lyrics data for the song [Details].

• Create an LRC file for the song to display lyrics.

• The file name or file format is incorrect.

• See [Details] for information on the file naming rule and file format.

• Songs of a file format supported by your Walkman do not have cover art information. Thumbnails are displayed only when songs have cover art information and whose file format is supported by the Walkman.

• Transfer again using Media Go, or another transfer capable software.

• Thumbnail name does not match its video, or the video is not in the correct location.

• Place a JPEG file of the same name as the video into the folder under the [VIDEO] folder.

• If photos do not have thumbnails that comply with Exif file format, the thumbnails cannot be displayed.

• If you have transferred a song without cover art to your Walkman, you cannot attach cover art to the song even if you transfer it once more along with its cover art.

• Delete the song from your Walkman, then transfer it to the Walkman again along with its cover art.

• If a malfunction occurs, your Walkman turns off, and then on again automatically.

• The computer was started or restarted with your Walkman connected to it.

• Reset your Walkman by pressing its RESET button [Details]. Disconnect the Walkman when you start or restart the computer.