Messages

Follow the instructions below if a message appears in the display.
[Cannot play; file format is not supported.]
  • You are trying to play a file that cannot be played on your Walkman.

  • You cannot play a song in an unsupported format file [Details].

[Cannot play; license has expired.]
  • The playback limitation period of the song has expired.

  • Update the license information of songs using the software used for transferring.

[Delete failed.]
  • You attempted to delete a video but your Walkman failed to delete it.

  • Delete the video by using Media Go or Windows Explorer.

[Do not disconnect.]
  • Your Walkman is connected to a computer or other external devices to transfer data.

  • This is not an error message. Do not disconnect the USB cable until transferring completes.

[Firmware update failed.]
  • Updating the firmware failed to complete.

  • Follow the instructions displayed on your computer to retry updating the firmware.

[LOW BATTERY. Please Charge.]
  • The battery of your Walkman is running low.

[Not enough free space in memory. Delete files to ensure free space.]
  • The available capacity of your Walkman is insufficient.

  • Connect your Walkman to your computer using the supplied USB cable, and then delete any unnecessary data from the Walkman using another software used for transferring, or Windows Explorer.

[Unable to set photo as wallpaper.]
  • The selected photo cannot be designated as the wallpaper.

  • Make sure the photo is not a damaged file, or the size is not too large.

[Noise Canceling unavailable. Unable to execute.] (NWZ-E573/E574/E575 only)
  • [Quiet Mode] is unavailable because the usage environment does not meet the requirement for this function.

  • Make sure that [Noise Canceling: On/Off] is set to [On] [Details] and the supplied headphones are used.

  • When using third party Noise Canceling headphones, you can disregard this message and activate the Noise Canceling function of those headphones.

[Check the volume level]
  • An alarm (beep) and warning [Check the volume level] are meant to protect your ears when you raise the volume setting beyond a specific level (*1) for the first time. You can cancel the alarm and warning by pressing any button.

  • You can turn up the volume beyond the specific level (*1) after canceling the alarm and warning.

  • After the initial warning, the alarm and warning repeat for every 20 cumulative hours that the volume is set beyond the specific level (*1); when this happens, the volume is changed to the initial setting automatically.

(*1) Specific level = [16]