What can I do to solve a problem?

If your Walkman does not function as expected, try the following steps to resolve the issue.
  1. Find the symptoms of the issue in this manual, and try any corrective actions listed.

  1. Connect your Walkman to your computer to charge the battery.

You may be able to resolve some issues by charging the battery. [Details]
  1. Press the RESET button with the end of a pin or other narrow object.

Before resetting your Walkman, check that no music, video, etc. is being played back. You can then reset the Walkman safely.
  1. Check information on the issue in the help of the individual software.

  1. Look up information on the issue on one of the customer support websites. [Details]

  1. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.

  • No data will be deleted and no settings will be changed by resetting your Walkman.