Contents listWhat can I do to solve a problem?
If your Walkman does not function as expected, try the following steps to resolve the issue.
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Find the symptoms of the issue in this manual, and try any corrective actions listed.
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Connect your Walkman to your computer to charge the battery.
You may be able to resolve some issues by charging the battery. [Details]
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Press the RESET button with the end of a pin or other narrow object.
Before resetting your Walkman, check that no music, video, etc. is being played back. You can then reset the Walkman safely.
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Check information on the issue in the help of the individual software.
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Look up information on the issue on one of the customer support websites. [Details]
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If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.
Note
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No data will be deleted and no settings will be changed by resetting your Walkman.