Cyber-shot User Guide
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Before Use
Confirming the operation method
Shooting
Viewing
Useful shooting functions
Useful viewing functions
Changing settings
Viewing images on a TV
Using with your computer
Printing
Troubleshooting
Precautions/About this camera
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Top page > Troubleshooting > Troubleshooting > Shooting still images/movies

Shooting still images/movies

Cannot record images.

  • If images are recorded on the internal memory even when a memory card is inserted into the camera, make sure that the memory card is fully inserted into the camera.

  • Check the free capacity of the internal memory or memory card. If it is full, do one of the following:

  • Change the memory card.

  • You cannot record images while charging the flash.

  • When recording movies, it is recommended that you use the following memory cards:

DSC-W730:

  • “Memory Stick PRO Duo” (Mark2) media, “Memory Stick PRO-HG Duo” media, “Memory Stick XC-HG Duo” media or “Memory Stick Micro” (Mark2) media

  • SD memory card, SDHC memory card, SDXC memory card, microSD memory card, microSDHC memory card or microSDXC memory card (Class 4 or faster)

DSC-W710:

  • “Memory Stick PRO Duo” (Mark2) media, “Memory Stick PRO-HG Duo” media or “Memory Stick Micro” (Mark2) media

  • SD memory card, SDHC memory card, microSD memory card or microSDHC memory card (Class 4 or faster)

  • Set [Demo Mode] to [Off] (DSC-W730). [Details]

Smile Shutter function does not work.

  • No image is shot if a smiling face is not detected. [Details]

  • Set [Demo Mode] to [Off] (DSC-W730). [Details]

Anti-blur function does not work.

  • The anti-blur function does not work when appears on the display (DSC-W710).

  • The anti-blur function may not work properly when shooting night scenes.

  • Shoot after pressing the shutter button halfway down.

The image is out of focus.

  • The subject is too close. When shooting, make sure to position the lens farther away from the subject than the shortest shooting distance (approximately 5 cm (0.16 ft) (W)/150 cm (4.92 ft) (T) (DSC-W730)/10 cm (0.33 ft) (W), 100 cm (3.28 ft) (T) (DSC-W710) from the lens).

  • (Night Scene), (Landscape) or (Fireworks) (DSC-W730) mode is selected in Scene Selection when shooting still images.

Zoom does not work.

  • You cannot use the optical zoom in Sweep Panorama mode.

  • You cannot use the Smart zoom depending on the image size. [Details]

  • You cannot use the digital zoom in the following situations:

  • The Smile Shutter is working.

  • [Self-Timer] is set to [Self-portrait One Person] or [Self-portrait Two People].

Cannot select the Face Detection function.

  • You can select Face Detection only when the focus mode is set to [Multi AF] and the metering mode is set to [Multi].

The flash does not work.

  • You cannot use the flash in the following situations:

  • [Cont. Shooting Settings]is set to [Continuous Shooting]. [Details]

  • (Night Scene) mode, (High Sensitivity) mode or (Fireworks) mode (DSC-W730) is selected in Scene Selection.

  • Shooting in [Sweep Panorama].

  • Shooting in Movie Mode.

  • Set the flash to [On] when Scene Selection mode is set to (Landscape), (Gourmet), (Pet), (Beach) or (Snow) mode. [Details]

Fuzzy white circular spots appear in images shot using the flash.

  • Particles (dust, pollen, etc.) in the air reflected the flash light and appeared in the image. This is not a malfunction. [Details]

The close-up shoot function (Macro) does not work.

  • The camera automatically adjusts the focus. Press and hold the shutter button halfway down. Focus adjustment may take some time when shooting a close subject.

  • (Landscape), (Night Scene) or (Fireworks) mode (DSC-W730) is selected in Scene Selection.

The date and time are not displayed on the screen.

  • While shooting, the date and time are not displayed. They are displayed only during playback.

The F value and shutter speed flash when you press and hold the shutter button halfway down.

  • The exposure is incorrect. Correct the exposure. [Details]

The image colors are not correct.
White or purple streaks appear in bright areas of the subject, or the whole screen of the image becomes reddish.

  • This phenomenon is called smearing. This is not a malfunction. Smearing is not recorded on still images, but is recorded as streaks or uneven colors on Sweep Panorama images or movies. (“Bright areas” refers to the sun or electric lights which are much brighter than surroundings.)

Noise appears in the image when you view the screen in a dark place.

  • The camera is attempting to increase the visibility of the screen by temporarily brightening the image under conditions of low illumination. There is no effect on the recorded image.

The eyes of the subject come out red.

  • Set [Red Eye Reduction] to [Auto] or [On]. [Details]

  • Shoot the subject at a distance closer than the flash range using the flash.

  • Light the room and shoot the subject.

Dots appear and remain on the screen.

  • This is not a malfunction. These dots are not recorded.

Cannot shoot images in succession.

  • The internal memory or memory card is full. Delete unnecessary images. [Details] [Details]

  • The battery level is low. Insert a charged battery pack.

The same image is shot several times.

  • Set [Cont. Shooting Settings] to [Single Shooting]. [Details]

  • [Scene Recognition] is set to [Advanced] (DSC-W730). [Details]

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