Viewing images

Cannot play back images.
  • Make sure that the memory card is fully inserted into the camera.

  • The folder/file name has been changed on your computer.

  • No guarantees are made for playing back, on this camera, files containing images which were processed on a computer or images which were shot using other cameras.

  • The camera is in USB mode. Disconnect the USB connection. [Details]

  • The images on the computer have been copied to the memory card without using “PlayMemories Home.” Register images that were not managed by the camera on the database registration screen [Details], or play back these images in Folder View (DSC-W730) [Details].

The date and time are not displayed.
  • The screen display is set to display images only.

DSC-W730:
Press the (Display Setting) button to display information. [Details]
DSC-W710:
Change the setting using MENU [Display Setting] to display information. [Details]
Cannot display images in index mode.
  • The camera is set to Easy Mode. Cancel Easy Mode.

Cannot hear music during slideshow (DSC-W730).
  • Slideshow is played back with [Continuous Playback]. Select [Slideshow with music] and play back.

  • Transfer music files to the camera with “Music Transfer”. [Details]

The image does not appear on the TV.
  • Check [Video Out] to see if the video output signal of the camera is set to the color system of your TV. [Details]

  • Check whether the connection is correct. [Details]