Operation Search
Connecting to a computer
“PlayMemories Home” cannot be installed.
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An Internet connection is required to install “PlayMemories Home.”
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Check the computer environment or installation procedure required to install “PlayMemories Home.”
“PlayMemories Home” does not work correctly.
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Quit “PlayMemories Home” and restart your computer.
The camcorder is not recognized by the computer.
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Disconnect all USB devices from the USB jack of your computer except the keyboard, mouse, and your camcorder.
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Disconnect the Built-in USB Cable from the computer and restart the computer, then connect the computer and your camcorder again in the correct order.
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When both the Built-in USB Cable and the USB jack of the camcorder are connected to the external devices at the same time, disconnect the one that is not connected to a computer.
Related topics
Information on your camcorder model: Model Information
Information on supplied items: Differences in supplied items
