Computers

• Set [USB Connect Setting] to [Mass Storage]. [Details]

• Use the dedicated USB cable (supplied).

• Disconnect the dedicated USB cable from both the computer and the camera, and connect it again firmly.

• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

• Connect the camera directly to your computer without passing through a USB hub or other device.

• Set [USB Power Supply] to [Off]. Your computer may recognize the camera.

• Connect the camera and your computer correctly making a USB connection. [Details]

• When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by the camera. [Details]

• Make the USB connection after the computer is turned on.

• If you are using “PlayMemories Home”, refer to “PlayMemories Home Help Guide”. [Details]

• Consult the computer or software manufacturer.

• You are playing back the movie directly from the internal memory or the memory card. Import the movie to your computer using “PlayMemories Home” and play it back. [Details]

• Export them to a folder recognized by the camera, such as “101MSDCF”.