"Handycam" User Guide
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Before use
Getting started
Recording
Playback
Saving images with an external device
Customizing your camcorder
Troubleshooting
Maintenance and precautions
Contents list
Top page > Troubleshooting > Troubleshooting > Recording

Recording

Refer also to “Memory card”.
Pressing START/STOP or PHOTO does not record images.

  • The playback screen is displayed. Press MODE to turn on the (Movie) or (Photo) lamp. [Details] [Details]

  • Your camcorder is recording the image you have just shot on the recording media. You cannot make new recording during this period.

  • The recording media is full. Delete unnecessary images. [Details]

  • Total number of movie scenes or photos exceeds the recordable capacity of your camcorder. Delete unnecessary images. [Details] [Details]

  • The temperature of your camcorder is extremely high. Turn off your camcorder and leave it for a while in a cool place.

  • The temperature of your camcorder is extremely low. Turn off your camcorder and take it to a warm place. Leave the camcorder there for a while, then turn on the camcorder.

Photos cannot be recorded.

  • You cannot record photos together with:

  • [Smth Slw REC]

  • [Golf Shot]

  • [Fader]

  • The camcorder cannot shoot photos while it is in the movie recording mode, depending on the [REC Mode] or [Frame Rate] selected.

The access lamp remains lit or flashing even if recording was stopped.

  • Your camcorder is recording the scene you have just shot on the memory card.

The imaging field looks different.

  • The imaging field may look different depending on the condition of your camcorder. This is not a malfunction.

The flash does not work.

  • You cannot record with the built-in flash while the (Movie) lamp is on.

  • Even if auto flash or (Auto redeye reduction) is selected, you cannot use the flash with:

  • [Spot Meter/Fcs]

  • [Spot Meter]

  • [Manual] in [Exposure]

  • [Night Scene], [Sunrise&Sunset], [Fireworks], [Landscape], [Spotlight], [Beach] or [Snow] in [Scene Selection]

The actual recording time for movies is less than the expected recording time of the recording media.

  • Depending on the recording conditions, the time available for recording may be shorter, for example when recording a fast moving object, etc.

The camcorder stops operating.

  • The temperature of your camcorder is extremely high. Turn off your camcorder and leave it for a while in a cool place.

  • The temperature of your camcorder is extremely low. Turn off your camcorder and take it to a warm place. Leave the camcorder there for a while, then turn on the camcorder.

  • If you keep applying vibration on the camcorder, recording may stop.

3D movies are not recorded as correct 3D movies.

  • Adjust the image position with [Auto 3D Lens Adjust].

There is a time difference between the point when START/STOP is pressed and the point that the recording movie is started or stopped actually.

  • On your camcorder, there may be a slight time difference between the point where you press START/STOP and the actual point that recording movie starts/stops. This is not a malfunction.

The horizontal to vertical ratio of the movie (16:9 (wide)/4:3) cannot be changed.

  • The horizontal to vertical ratio of high definition image quality (HD) movies is 16:9 (wide).

The auto focus does not function.

  • The recording conditions are not suitable for auto focus. Adjust the focus manually. [Details]

SteadyShot does not function.

  • Even if [ SteadyShot] is set to [Active] or [Standard], [ SteadyShot] to [On], your camcorder may not be able to compensate for excessive vibrations.

Images cannot be recorded or played back correctly.

  • If you record and delete images repeatedly for a long time, the files on the recording media may become fragmented and images cannot be recorded or played back correctly. After backing up the images on other media, format the recording media on your camcorder. [Details]

The subjects passing by the screen very fast appear crooked.

  • This is called the focal plane phenomenon. This is not a malfunction. Because of the way the image device (CMOS sensor) reads out image signals, the subjects passing by the lens rapidly might appear crooked depending on the recording conditions.

Horizontal stripes appear on the images.

  • This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction.

Black bands appear when you record a TV screen or computer screen.

  • Set [ SteadyShot] to an option except for [Active]. [Details]

LCD brightness cannot be adjusted.

  • You cannot adjust LCD brightness when:

  • The LCD panel is closed on your camcorder with the LCD screen facing out.

  • The power is supplied from the AC Adaptor.

Sound is not recorded correctly.

  • Connect the microphone again in the same way as when you start recording movies.

Photos are recorded automatically.

  • In the default setting, photos are recorded automatically when the camcorder detects a smile. [Details]

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