Self-diagnosis display

If indicators appear on the LCD screen or in the viewfinder, check the following.
If the problem persists even after you have tried to fix a couple of times, contact your Sony dealer or local authorized Sony service facility. When you contact them, give them the complete error code beginning with C or E displayed on the screen.
  • You may hear a melody when an important warning indicator appears on the screen.

C:(or E:) : (Self-diagnosis display)
C:04:
  • The battery pack is not an “InfoLITHIUM” battery pack (V series). Use an “InfoLITHIUM” battery pack (V series). [Details]

  • Connect the DC plug of the AC Adaptor securely to the DC IN jack of your camcorder. [Details]

C:06:
  • The battery pack temperature is high. Change the battery pack or place it in a cool place.

C:13: / C:32:
  • Remove the power source. Reconnect it and operate your camcorder again.

E::
(Battery level warning)
  • The battery pack is nearly used up.

  • Depending on the operating environment or battery conditions, may flash even with about 20 minutes of power remaining.

(Warning indicator pertaining to battery pack temperature)
  • The battery pack temperature is high. Change the battery pack or place it in a cool place.

(Warning indicator pertaining to memory card)
Slow flashing

Fast flashing
  • There is not enough free spaces for recording images. After storing the images on other media, delete unnecessary images [Details], or format the memory card [Details].

  • The image data base file may be damaged.
    Check the data base file by selecting [Setup] [Media Settings] [Repair Img. DB F.] the recording medium.

  • The memory card is damaged.

(Warning indicators pertaining to memory card formatting)
  • The memory card is damaged.

  • The memory card is not formatted correctly. [Details]

(Warning indicator pertaining to incompatible memory card)
  • Incompatible memory card is inserted. [Details]

(Warning indicator pertaining to the write-protect of the memory card)
  • The memory card is write-protected.

  • Access to the memory card was restricted on another device.

(Warning indicator pertaining to the external device)
  • The image data base file may be damaged.
    Check the data base file by selecting [Setup] [Media Settings] [Repair Img. DB F.] the recording medium.

  • The external device is damaged.

(Warning indicators pertaining to external device formatting)
  • The external device is damaged.

  • The external device is not formatted correctly

(Warning indicator pertaining to camera-shake warning)
  • The amount of lights is not sufficient, so camera-shake easily occurs. Use the flash.

  • The camcorder is unsteady, so camera-shake easily occurs. Hold the camcorder steady with both hands and record the image. However, note that the camera-shake warning indicator does not disappear.

(Warning indicator pertaining to photo recording)
  • The recording media is full.

  • Photos cannot be recorded during processing. Wait for a while, then record.

  • When [REC Mode] is set to [Highest Quality ], [60p Quality ] (models with NTSC color system) or [50p Quality ] (models with PAL color system), you cannot capture photos while recording movies.

Related topics
Information on your camcorder model: Model Information