Playback

Images cannot be played back.
  • Select the type of recording media you want to play back. (models with internal memory) [Details]

  • Select the image quality of the movie you want to play back. [Details]

  • Images recorded on other devices may not be played back. This is not a malfunction.

Photos cannot be played back.
  • Photos cannot be played back if you have modified files or folders, or have edited the data on a computer. (The file name flashes in that case.) This is not a malfunction.

The movie freezes.
  • Photos which were recorded while recording a movie are played back. In the default setting, movies and photos are played back continuously.

appears on a thumbnail.
  • This may appear on an image recorded on other devices, edited on a computer, etc.

  • You removed the AC Adaptor or the battery pack while the recording media icon at the top right corner of the screen flashes, or before the access lamp is turned off after recording. This may damage your image data and is displayed.

appears on a thumbnail.
  • The image data base file may be damaged.

  • Check the data base file by selecting [Setup] [Media Settings] [Repair Img. DB F.] the recording medium (models with internal memory). If it still appears, delete the image with . [Details]

No sound or only a quiet sound is heard during playback.
  • If you turn the volume down to the minimum level by adjusting in [Audio Rec Level], the sound of movies cannot be recorded. [Details]

  • Sounds are not recorded while shooting with [Smth Slw REC] or [Golf Shot].

Left and right sound is heard unbalanced when playing back movies on computers or other devices.
  • Change the sound conversion type (downmix type) when playing back on 2ch stereo devices. Refer to the instruction manual supplied with your playback device for details.

  • Change the sound to 2ch when creating a disc using the “PlayMemories Home” software.

  • This happens when sound recorded in 5.1ch surround is converted to 2ch (normal stereo sound) by a computer or other device. This is not a malfunction.

  • Record sound with [Audio Mode] set to [2ch Stereo]. [Details]

The demonstration movies cannot be played (models with internal memory).
  • Select the internal memory for the recording media, and the high definition image quality (HD).

A movie is played back automatically (models with internal memory).
  • Movies play automatically as a demonstration movie when the filmed movie meets a certain condition on your camcorder. This is not a malfunction. [Details]

Related topics
Information on your camcorder model: Model Information